Best Furniture Cleaning in Phoenix AZ

If I could give zero, I would because this guy left me high & dry. I called today for an urgent appointment, as I have a big dog, that got sick, all over my  carpeted bedroom. The short story is that he would be here " by dinner time", it's 8 pm, won't return my texts, and I have to be up for work at 4am. Could have let me know do I could have made other arrangements. It's unkind, and unprofessional.