Best Front/Entry Door Installation in Phoenix AZ

One of my gates had swung shut and past the latch, bending the slider bar.

Alpha was quick to respond, provided a quick quote

Jason came out to my house, fixed the gate, installed a couple of stops to prevent the gates from opening in the wrong direction as promised.

We he arrived, we noticed the wall the gate was attached to, was separating from the house, he was able to straighten out the wall and installed a bracket to the wall and the house.

Everything is working great again.

I wouldn't hesitate to use Alpha again if needed.

We have used First Impressions at our previous home and had a great experience.  So, when we moved we had them fabricate a gate for us.  We have had quite a few issues and at first they were very good about coming out to repair the problems.  Last summer (July 2020) our gate started to show signs of rust.  They sent someone out to take a look and determined we needed to add a powder coat to it to prevent the rust. Of course this was at our cost of $2400. We decided to go ahead and spend the money as we were told the powder coat would last a very long time and I was anxious to have the rust removed. They also told me that the gate must not get wet and that when it rains I need to wipe it down immediately. I found this odd as we did not have to do this to the gate we had at our previous home. We made sure our sprinklers do not hit the gate.  We also made sure our landscaper knew the gate should not get wet, as well.  Fast forward to April 2021, our gate is again rusting and looks worse than ever.  Once again I called the office and they sent someone out to take a look.  The tech said it looks like the powder coat was applied incorrectly and it needed to be done again, but with a stronger product.  That same day the  office called and said they would send someone out to remove our gate and it would take 3-4 weeks to fix.  I was fine with that, just happy to have the rust gone.  Well, the same lady called today and said the manager has decided this is not a warranty issue and that he would still fix it but at my cost of $1100.  I was flabbergasted!  The amount of money we have spent with this company and I had also recommended it to many friends.  NEVER , EVER AGAIN.  I AM SO DISAPPOINTED WITH THIS COMPANY.  I have found that I am not the only one this has happened to recently. This is so unfortunate.  I am not one to bash a business, but their products are pricey and I hope my review will save someone the money we have lost and headache we have experienced.

We LOVE our security door!  Especially in these times, it gives us an extra layer of security.  Not to mention, it's much easier to answer the door with 3 dogs who now can't immediately run outside.  Highly recommend - the service was professional throughout and we got exactly what we wanted!

I purchased a security door from first impressions in 2017. It appeared to be a well made & attractive door. At the time of installation I was happy with the door. I was particularly pleased with the lifetime warranty. After about 6 months I began to have problems with the door. It would not latch about 75% of the time when the door would close. If you did not manually turn the handle the door would not close all of the way. I called for a service call and whoever I spoke to was hesitant to send anyone out. Their solution was for me to see if I could try to make some adjustments myself with a file. After rejecting that suggestion a service call was scheduled and I was generally pleased with the employee that worked on my door.
Fast forward a few months and the door is having the same problem. I called for a service call and again whoever I spoke with was hesitant to send anyone out. Their response was that I might just have to turn the handle to make it work.  She also said that maybe it was my door frame and that's just how these doors work.
That is not acceptable to me. I wish that I had not purchased a door from First Impressions. I will update if the situation improves.