Best Restaurant Cleaning in Phoenix AZ

Update to this review. Teresa just called and and told me that the representatives that I talked to earlier were in training. She was extremely helpful, as always. I do understand that training, especially for phone communication can be very challenging. So I am changing my ratings to the 5 stars to reflect my past experiences over the last 7 years.

This review is only for my experience today. Just got off the phone with a burns representative. The 1st one talked so fast that I couldn't understand her. I kept asking her to repeat, then she hung up on me. Called back. The next representative was very polite. I wanted to schedule a bed bug inspection for an apartment and a house. She put me on hold and came back with the price for the house, but not the apt. Told me, that the inspections would be on Wednesday and the tech would call before coming. Told her that wednesday was the only day that would not work. Then I was told it would be thursday and that someone would call me before they come. I asked if I had to be available all day as previously I have always been given a time frame. Maybe I have been spoiled in the past, but I am not going to sit around for a whole day waiting to see what time they will come. As the addresses are about 20 minutes apart, I will not have a clue which one to be at 1st. I get a bed bug inspection on every apt prior to the tenant moving in. Up until today (been a customer for about 7 years), my experiences with Burns Pest has been great. Every single person that I have interacted with has been great.