Best in

ProStar Doors (Karla) was very responsive and stayed in communication with me.  They never left me waiting and wondering.  They were able to assist me with payment options (Jon).  The installer (Tanner) was so quick and went the extra mile to replace what he didn't like on my sliding glass door (lose door handle, wheel adjustment) and even gave me door 101.  I like that this company doesn't have a script for customer service...places that do this forget the task at hand....and because ProStar Doors doesn't, they get the job done and they do it right!  These are real people earning a living like the rest of us and do a dang good job at what they do across the board.

I thought these guys might have it together when I bought some molding from them. So I ordered two doors from them and asked them to hang them. First, one door was the wrong size even though I gave two people the correct measurements, the owner Stan Brimley blamed his incompetent staff, one being he son Spencer. So an old cranky guy hung the other door, a solid core door for the guest bedroom, the thing doesn't swing very well and creaks terribly, I shook my head. The correct size bathroom door finally came and  the installer tacked the trim on the inside, slid  it into the opening, tacked on the outside trim and drove in a bunch of staples in the frame. When I looked at it the frame was not in square and it would not swing, you would have to push it continuously to open or close it, it was terrible! A well hung door should respond to a slight nudge. Sent Spencer a text asking to have someone come and fix it. They sent out the same guy who installed it, he said to add some lube to it, blaming the hinges. I've hung enough doors to know better. He left and said he would have his supervisor come look at it. Almost two weeks go by and I hear nothing, I sent the sales person Spencer Brimley a text, he said he was out of town and would follow up when he gets back. Well he sent me to his father the owner and he said with an email, the door was up to professional standards and that nothing needs to be done and that it's a heavy door and I should consider buying ball baring hinges! I called him and told him it was a terrible installation and that I have never in my life had a door in any house I lived in or business I worked in, swing so poorly, it's unacceptable! He said he'd stop by in an hour and take a look, he's 10 mins from my home. An hour and 20 minutes go by and I call, he says he will be there in about 10 mins, no apology for being late. Short story, he brings some lube, looks at the door and tells me that's normal and he's not going to have it fixed or refund the install fee. I was so pissed! He has no clue about doors apparently, or just a cheap bastard, the installer was his best he said and I'm just going to have to eat it. I fixed it in an hour, I could have done it faster if I didn't have to take it apart. They blamed the weight of the door, the hinges and at the same time calling it normal and professional all with a snarky attitude. Disgusting. In closing, it's sad that you can't hire a pro to do good work without being ripped off these days. Like the old saying, if you want something done right, unfortunately, you'll have to do it yourself. Take your money elsewhere.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

Wish I could give them minus stars. Poor service. Seems like the employees are inept along with attitudes.  Must be a reflection of ownership!  Won't ever go there again!