Best Kitchen Remodeling in Phoenix AZ

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
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Had an estimate scheduled for 6:00pm. No call, no show. Very unprofessional. They won't be getting our business.

Wished zero stars were an option  1 00 is too generous. Absolutely as unprofessional as it gets. Starts out great, in person bid, tells you he wants to work with you and says all the right things. After he leaves, forget it. He will take much longer on the bid than he says, and then it gets better. He will completely ghost you when you give the green light. No return calls, no return texts, no decline on the job as a professional would do. Completely immature and as unprofessional as I've ever seen. Beware. Their dismal BBB rating is definitely earned not just given. Steer very clear.

We hired One source remodeling to complete a full remodel of our shower and 4 restrooms. Our experience with Ray (the owner) and his crew of subcontractors was terrible. Once source remodel utilizes a different  unexperienced and unprofessional subcontractors. We had multiple issues from our shower glass ordered incorrectly, resulting in us not having a fully functional shower for weeks, plumbing issues, and extremely poor communication. Ray the owner leaves everything in hands of his subcontractors who show up late, or don't show up at all. Once our remodel was completed he never came back to do a post sale inspection to check on the work.

We had to call him multiple times and we received excuse after excuse and months later we still haven't had all the issues resolved. His subcontractors talk about how bad One source remodeling is and how Ray is unexperienced. For example he measured our glass incorrectly, left our faucet unaligned, made a mess in our ceiling, didn't caulk several areas of the restroom. When brought up to Ray he said he was in Florida and would take care of it personally. Six weeks latter he's still on vacation and he cant take care of it.

I had to dispute the last payment with American Express as he never took care of the last details after he received payment 2 months in advance. Do not hire this company unless you want a bunch of excuses and lies. He comes in his van and presents well but  hands off the work to sloppy subcontrators.

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