Best Wood Shake Roof Inspection in Phoenix AZ

After multiple complaints about the roof, and being told that's the way it should be my insurer asked for an independent inspector and he found issues to be corrected. The warranty company, LoveOurRoof then came out to repair multiple times. They lifted up my evaporative cooler and the condensation line from my ac and now water is pouring out of the units, but I am told that it is because my units are in disrepair (although prior to any roof work the units were fine). If I had to do it over, definitely not Xcel.