Best Spring Installation in Phoenix AZ

I submitted for a quote through yelp with this company and five others. Just about everyone got back to me but what I loved about this place is they were the ONLY company to give me an actual price in their response. I booked an appt to have my screens measured and they were out within a couple days. They did my measures on a Thursday and installed the following Monday. I love my new screen of course with this beautiful November weather and their price actually beat everybody. The install guy was nice not creepy at all...hey face it some guys arrive on creep vibes. He was knowledgeable and got it installed quickly and was on his way. Anytime I need a screen I'm calling them. If anyone needs a screen I would refer them to Vanishing Screens.

The salesman came out. I selected a product.  He took preliminary measurements and said the installer would return to take final measurements.  The installer came out, very nice guy, took all the measurements, listen to what all I wanted and also made some suggestions. He measured windows and patio door for new screens. We agreed. That was beginning of November. I called first of December to check on doors. Doors on back order. Called again, doors available but not the mesh screen in the color I chose. Opted to wait for correct screens.  Called beginning of January.  Still no screens. Company offered to install doors with a different color screen and return to swap out mesh screen when they came in. Offered me $500 off to do that. I agreed.  Scheduled the install. When guy arrived he wanted to take another set of measurements. He discovered the doors were the wrong size. He also told me that the new door/locks we discussed were not included with the delivery, nor were my screens and patio door screen. In order to make the door fit he would have to remove all of the outer material that the current doors sit inside, damaging the stucco, which they did not repair.  So I would have new doors not sitting in a frame. I would be in my own to find some one who could install and fix that as well as my stucco and paint. He called the office and at that time was told the doors I selected were not customizable. They only came in standard sizes. Say what?  Then why did I order custom made doors?????  At that point I asked for a refund. I also notified the company via email that I wanted a refund of my deposit. I heard nothing, so I called. In fact I called four times in one day until someone answered the phone. Come to learn the person was in their California office.  Phoenix office in training but no one in it could think to put that into an answering message!!!!  I did get a call back the next day and I explained again that I wanted a refund. I believe this was a Tuesday and I was assured the check would go out in the mail before the end of the week. Susie the phone person who is very nice said she would personally walk it to the post office.  Well two weeks later, no refund. I called and no one answered their phones. I left a message starting I was willing to drive to their location to pick up my check. I have not heard a peep--no call back. All I want is my deposit back. I have since decided to go with another company who is more expensive but manufacturers custom doors on sight.