Best Services Mazda in Phoenix AZ

I called Desert Breeze Glass because they were recommended by my insurance company as a preferred provider.  We had the unfortunate event of having our windshield crack all the way across the front - so our car is really not safe to drive.  I called Desert Breeze and it took about 20 minutes to get through all of the questions and paperwork.  The representative was nice even though the process was slow.  However, the tech was scheduled to come out the next day between 8 am and noon never showed up and never called.  I had to rearrange my whole day to stay home so it was very frustrating to have a no show.  When I called the office to see what was going on, I was placed on hold and decided to just hang up after several minutes because it was just taking too long.  They eventually called me back and said there was a miscommunication.  Apparently the tech agreed to the time frame via text message but did not receive the work order in his email box.  There are plenty of other companies that replace windshields so I'm going to use a different one.  Hopefully they will show up as promised.