Best Faux Wood Shutter Installation in Phoenix AZ

These people were great from beginning to end (with a tiny glitch in the middle)
I scheduled an appointment with Bob for a quote.  He was right on time, friendly and professional.  He gave me two options for brand new windows within my price range and wasn't too pushy.  I received a quote the following day, that included tax, installation, and screens.
I was just about ready to say go ahead when I realized I hadn't gotten two other estimates as one should.
I called other companies for estimates.  Some wouldn't take an order as small as mine (two custom windows).  Some of the people were rude and some made getting an estimate so arduous and confusing.  I finally set one appointment, which I canceled the next day after thinking if it was this hard to make an appointment, what would the rest of the process be like?
I called Bob to go ahead and order the windows and we set an installation date and time.
(The glitch) When installation day came Bob called me and had to reschedule.  The frame color was wrong, and they hadn't seen it until that morning. Yes, I was annoyed.  Geez, open the carton and check when you get something in people!   But, I am sure that is a mistake that will never happen again.)  John, the owner contacted me with apologies and a, probably more than, fair compensation for my inconvenience and we rescheduled.
On the day of the installation two installers, young, polite and friendly fellows arrived 5 minutes prior to the scheduled time.  It took just under the estimated time to install the windows.  They cleaned up EVERYTHING so that, other than the new pretty and very clean windows, one wouldn't know they'd been there.  
Everyone makes a mistake from time to time.  I don't think the particular error in my case will ever occur again with this company.  How the persons responsible for the company handle errors is crucial, and these people handled it honorably.  The windows are better than I'd hoped.  (They have some security-latchy thing that is awesome!)  The installers are knowledgeable without being know-it-alls and personable.
I would, and likely will use Imperial Windows again in a heartbeat.

exceptional service, attention to detail, picky about their work, clean,great communication, so...yea i would recommend these folks..BTW, i have a friend that owns a glass company in WA that does mostly custom houses. so i know the business a little more than most...thanks bill and team..will be back

Brian of RMK Windows is a pleasure to work with. He goes above and beyond what is expected and is of the highest integrity. I would highly recommend doing business with him.