Best Aluminum Fabrication in Phoenix AZ

Highly recommended glass replacement service provider. They came and replaced 3 of my old windows. Worked very hard to remove old windows that kept refusing to let go. Wonderful workmanship and wore masks and shoes covers during the whole process. Very considerate

I purchased a 12 X 36 window to replace an old aluminum window above our shower.  They told me it would take 2 to 3 weeks to get the window.  After 3 weeks I was contacted and they told me that it would be installed on Friday, 9/23.  The office manager, Kelli told me the installer would be there about 10:30 am.  I waited until 2:50 pm, when Kelli called and said their installer got tied up.  She asked if they could reschedule for the following Thursday or Friday.  I told her I had an appointment on Thursday, but Friday worked well.  She told me I would be first on his list.  On Wednesday I got an email to call Kelli.  I phoned her and she asked if their installer could come on Thursday, 9/29.  I explained that my appointment had been rescheduled and I was available on Thursday.  I asked if I would be first on his list? Kelli said yes, that he needed to pick up some doors but should be at my house by 10:30 am.  On Thursday I waited until 1:10 pm, without the installer showing up.  I called the office and got their voicemail.  I left a message that their installer had not showed, and requested she call me back.  I got no return call.  At 4 pm I called again and got their message machine again.  I again told them that their installer had not arrived and requested a call back.  Again, no return call.  
On Friday 9/30 at 8:45 am their installer arrived.  He replaced the window and left.  I went to their office to pay the balance.  Kelli handled the transaction without any word of the previous day's messages.
It appears that if you have a small order, you are put in limbo.  Common courtesy would be to call me back and explain the situation.