Best in Fort Worth TX

This company has been in business since 1978, specializing in electrical installations for industrial, commercial, and residential projects. They have an excellent reputation for extremely high quality work.

One of the founders has been a Master Electrician since 1967.

Highly recommend if you want the job done RIGHT, the first time.

This guy does quality work.. Excellent service,professional,and down to earth. The quality of his work is high quality. I was referred to him by someone and let me just say the work speaks for itself. He put up some ceiling fans in our home. The fans look as if they had alway been a part if the home. I would highly recommend this service.

Exhorbitant prices! Charged a $69 diagnostic fee for spending 5 minutes checking the breaker box. After the breaker box checked out, he then told me it would be $300 to diagnose the problem. I pointed out that the $69 was listed as a diagnostic fee, but he said he was sorry I felt that way, and proceeded to bill me $69 for 5 minutes of checking a breaker box. Shady business practice.

As a REALTOR I have worked with lots of service contractors. Rockwall Electric is the best of the best. Timely, professional, courteous, fair consistent pricing, knowledgeable and did what it took to find and repair the issue. I will never call another electrician.

Paid the $99 initial fee after there was damage to pool pump.  Technician said, no issues with wiring, need to call pool guys to come out.     Pool guys replaced filter and called Milestone back who did another assessment for $263.99.

After digging 5-8 inches into the ground, they said the wiring needs to be replaced and provided quotes to repair.

After looking at the lousy quotes ranging from $7500-$8000, which lacked detail, I called Milestone and waited for the tech to call me back so I could decipher his quotes.

After talking to the tech, it was clear this did not cover everything , including tearing up a pool deck, repouring it, etc.

The electrician was very junior and lacked any real skill.

I called another electrician and solved the problem by spending $500 on wiring and conduit and fixed it ourself in 5 hours.

Including photos as well so Milestone does not try to claim any inaccuracy..  

Stay away from this company.   Pathetic at best.

Poor business practices and disclosure. AVOID.

#1 You will be charged their transit time from their last job. This is not disclosed on the website nor over the phone when I made the appointment. Whether or not you agree with this practice, you don't just spring it on a customer at the end with no previous disclosure or agreement.

#2 Padded time.  The tech moved things he did not consult me on, which has affected our fixed dryer vent. The tech WAS polite and personable, but this job became much longer than it should have been due to him not communicating to me that he didn't WANT to do the solution we ultimately agreed on and did. His efforts and time spent avoiding that are on him, not me, as I have no issues with it (nor does it violate any code or anything like that.) An hour to diagnose/discuss is completely reasonable - almost two hours in such a small home is not. The actual work fixing the issue took only a half hour.

#3 Miss-billing/double billing/bad math. I was presented with a bill for almost twice the time that I should have been.

#4 lack of receipt. I asked to be invoiced (so I could call in to discuss the overbilling) and at that point the tech stated he couldn't leave a copy of the receipt at all. The receipt that I saw briefly did not itemize the materials charges nor was I offered receipt on those, just a single due amount listed.

#5 Bad attitude from management/owner. When I called in to dispute the billing (I also emailed a detailed time line based on the timestamps in my phone each time the tech called me, his arrival time(s) witnessed by my housekeeper, etc)  the owner or manager that I spoke with - Bruce? - argued with me. He told me about this transit time previous to the job that was never disclosed to me (not even by the tech before he left). He confirmed that the tech took a second job during mine. (I knew this and was okay with it - I was only not ok with being BILLED for it!) I explained that the tech was gone for two hours. Bruce told me he'd be eating the two hours (wouldn't that be billed to the other customer? I'm still confused why I'd be charged for someone else's job!). At no time did Bruce apologize, he treated me like I was trying to pull something!

All of this was to move a single exterior outlet btw.

SHADY, stay away! Despite the agreement that I reached over the phone, I will not relax until i've received the corrrected bill and it is paid and done with!