Best Septic Tank Installation in Seattle WA

I remembered to call Beacon from hearing stop freakin' call beacon! The gentleman who showed up was ready to help & answered all my questions. He made sure that I was satisfied with the work that was completed.

Thank goodness for a catchy phrase! Def will be calling them back in the future and referring them to all my friends.

I called on a Sunday and they returned my call immediately and walked me through troubleshooting an issue I had. Did not need them to come out after all but they were friendly and helpful and I was more than grateful for their willingness to take time from their weekend to help me out. Thank you!

Dear Services installed a Navien instant hot water heater a year ago. Unfortunately, I wasn't there to supervise the installation. The first issue: they should have identified that the old instant hot water heater was covered by a 15 year warranty. It should have been a warranty replacement. Instead, they recommended a full replacement, which cost me $7,000. I can only assume this oversight was because they make quite a bit of money on new hot water heater sales.

The second issue: they completely botched the installation of the new Navien hot water heater.

This month, one year later, the radiant heating stopped working in my home. Dear came out to take a look. After turning up the water temperature, they they told me it was fixed and to wait and see if the hydronic heat worked later that night. I knew it wasn't fixed and asked them to test it. It was still broken. They didn't seem to know what was wrong and appeared to just be making things up. Eventually they concluded that they needed some part, and said they'd be back in touch. Never heard from them again.

I contacted another plumber. He was shocked by the original job. In fact, Dear had both plumbed the Navien improperly and wired the electrical wrong. The latter is why it stopped working, but the former means I'll have to pay to completely redo their work.

The Navien was plumbed so poorly that a pipe could burst and flood my entire ground floor, not to mention various other issues. Fixing this will cost thousands, all because Dear didn't know what they were doing. I have photos and explanation from the new plumber documenting everything.

Between their failure to do a warranty replacement and their complete mishandling of the original job, I'm losing $11,000. Do not go with Dear for instant hot water heaters, radiant heat, or hydronic heating systems. Honestly, just don't go with them at all.

Oh... and they left their jagged, sawed-in-half, dirty orange plastic bucket in my kitchen.