Best Backflow Services in Seattle WA

Make sure to get some pricing on things before you actually have them come out and charge you the trip charge. For what we asked to have done couldnt believe it cost $325.  I needed to replace an exterior motion light but didnt have a ladder high enough or confidence to climb the ladder. I have electrical experience but at ground level. I needed them to come out and install over a bay window area that I could not reach. Just a simple cheap motion light to install and it cost over $350!  Seriously?  The guy took all of 10min.  I should have gone with a local smaller business instead that we initially were going to  use but they werent available. Nothing against the technician that installed the item but their pricing is a bit ridiculous.

It's good to know that when you're in a crisis and not in the best position to advocate for yourself that there's a company that will come along and take total advantage of the situation to charge extortionate rates. We made the mistake of calling Beacon in a situation where we needed a water line connected so we could turn our water back on. They were clearly nearby based on arrival time and were here for less than fifteen minutes, most of which was assessment, and only about three min of which was actual work. For this they charged nearly $500 dollars. This would have been a $1500 hourly rate. They hide behind the flat-rate pricing explanation, but even flat-rate pricing should be based in some kind of evaluation of time and difficulty involved, and this was just exploitative. I suppose they have to pay for all their ads to keep getting new customers sucked in, since this is not a recipe for getting repeat business. We certainly won't call again. We are more than willing to pay a fair rate for expertise and service, but we know now that this wasn't even close to fair for the job.

Update: their customer service response was to call me less than honest. They did not offer any transparency around pricing or explanation as to why they charged $500 for a job that generally is priced between $85-$150 dollars.

It is unclear to me why one of your septic people needed to put their hands on my trash can to move it while I was out of town. Do you not understand that most people put their trash can at the curb for a reason?!
Your company was doing work at a neighbor's property and your septic person moved my trash can?! There was no reason for them to even step foot on my property, let alone, move my belongings. Don't worry, that will be the last time your company steps foot on my property, as this is unacceptable and I won't ever hire you.

Called and they booked me for the same day service because our heat pump quit working.  Our appt time was from 1 to 7.  At 6pm when no one showed up, I called and was told who was coming out and that he was still on another service call.  Said they would get an eta and let me know then was transferred to dispatch to find out more info and left a message.  An hour later still no technician, so I called again and was told they didn't even show that I ever had an appt.  Made another appt for Saturday (the soonest they had) with my name on the emergency list in case of a cancellation.  Then first thing the next morning I get a call from a different lady ( I think Angie) and was told someone would be out first thing this morning.   Tech came right out (poor guy was super tired from working till 1am last night), but got right to work and got the job done quickly and the charge was not too bad either.