Best Flame Sensor Repair in San Diego CA

Let me just start by saying that the plumber they sent out to take a look @ my clogged sink saved Ideal from getting a pretty bad rating from me. Let me explain. I called on a Wednesday at roughly 4pm for a clogged bathroom sink. Not a major issue so when they explained to me that they could send someone out the next morning (or I could pay overtime for an after hours call) I was totally fine with a next day appointment. No biggie. I made the appointment and was told the technician would be at my house between 8 and 8:30am. Next day... 8:50am, no technician and no call from Ideal so I pickup the phone and call them. They have no record of me ever calling. Heavy sigh. They apologized and said they could get someone out right away - which turned out to mean 10am to them (it wasn't even 9am yet). So I wait another hour. The CSR calls shortly after 10am and says the technician is just finishing up his last job and will be at my place in 20 or 30 minutes. 10:40am and technician finally arrives (mind you I've been waiting since 8am). The technicians name was Jose and he was so professional and kind. He totally redeemed Ideal for me. He cleared the drain and then proceed to look into another complaint I had (sulfur smell coming from the tub). He said he could snake that drain too but wanted to check something out first and asked me if the house had a crawl space. I pointed it out to him and in less then 5 minutes he came back and told me there was no need to snake the tub, that the problem was that fact that there is no P-Trap attached to the tub drain (the results of the previous homeowners DIY handy work). Jose surely could have told me he needed to snake the tub and charged me but he didn't and instead said I could have the P-Trap added but it wasn't necessary. Thank you Jose! I will be using Ideal again because of you!