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ABC Home & Commercial Services Electrician
This is regarding handyman services. Requested two corners of fascia board to be replaced, maybe 12-15 linear feet altogether. Speaking to the estimator, Bob, I understood the 4hr minimum and a potential for overtime charges. Fine, I know the job could be done easily in 4hrs because I've done it myself but just don't feel like doing this kind of work any longer. So I get a call from the technician, Dan, who immediately, I mean immediately begins to tell me that a half-day will definitely not be enough time to perform the work. I explained in detail what needed to be done and he began regaling me with his carpentry prowess. Great, I love good work and I am a pretty good carpenter also so I welcome and appreciate workmanship. Dan continued telling me any number of different reasons why he could not do the work in the allotted time. After expressing my frustration with their estimating process I point blank suggested that Dan come give me 4hrs of hard work and he could leave promptly thereafter to which he replied that he was disinclined and he didn't like dealing with strong personalities. Well, cry me a river, Dan. I could go on in more detail but I want to get to the heart of the matter. Their estimating is lousy when they don't look at the job and tell customers about the 4hr minimum. It leads to precisely this kind of miscommunication. Additionally, it lends itself to precisely this kind of abuse with the technician, before even seeing the job, is trying to add more hours. It is a bait and switch plain and simple. And, if anyone at ABC replies to this I will assure you the first thing out of their mouth will be about the lengthy time in business and their integrity as a cover for this lousy and abusive system. One last thing, as I was speaking to the estimator I determined that if the technician needed materials the time spent running to fetch them would be part of the 4hr minimum. So, I got the necessary lumber, paint and painting supplies, caulk, ladder and even set out saw horses, extension cord etc. They are sitting in my yard in position for the work. All that dude had to do was show up and provide 4hrs of work, exactly what I contracted for...not one thing more and certainly not for more hours before he even showed up for work. 100% DO NOT RECOMMEND

10644 N Interstate 35, San Antonio, TX 78233
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