Best Pipe Installation in San Antonio TX

Fantastic customer service. Honest and transparent, Noel explained the entire reason as to why our AC system wasn't functioning properly.  We so appreciated the honesty and lack of pushy ness and fabrications. We'll be calling again... thank you..!

Very pleased. Eric gave me a very good price in writing. Told me what he was going to do and that if anything came up after opening ceiling the additional cost wouldn't be more than $300. After opening and inspecting, he determined then would have to go another way. Gave me options including an inexpensive way to address it. HE STOOD BY HIS QUOTE. Called before he arrived. Polite and professional.  Project did not take as long as I had expected. Had me review his work, and ensured everything worked before departing. Very happy. I would definitely recommend PDI in the future, and ask for Eric.

My A/C had stopped cooling during a week of 100+ degree weather.  Simon's was able to come out within hours when many others were scheduling days out.  They listened and ask questions before scheduling.  They showed up at the beginning of the time window with an army of technicians and resolved the problem in less than an hour (replace compressor parts).  The service call fee is higher than others, but the prompt and thorough service without the added sales hassles you get from larger companies is worth it.  Highly recommend and will be leaning on them for my A/C and other needs down the road.

**This review is for the customer service/management only and not the technician or services rendered by a plumber. **

I had a horrible experience and left a bad review. About a week later a manager called me and asked if I would explain in more detail my experience with the service. After my explanation, he agreed that the tech was unprofessional and I had every right to be frustrated. He apologized on behalf of his coworker and offered to refund my service fee. That is a classy move, and while I don't know if I would use them again, I at least respect the business policy and care for the customer. I am very happy to be getting a refund. Thanks to management at least.

Quick suggestion - if your techs are going to be giving estimates they should be educated and prepared on how the estimate breaks down. - Part costs, labor costs and time, any city fees/inspections, etc. As a homeowner, I like to know where my money is going, and why. Just my two cents.

They charged $69 trip charge and $70 diagnostics fee for serviceman to literally walk from main meter to house, listen to faucets, look at water heater, look at toilets, look at washer and poke a prod down to septic and say yep you have a leak somewhere, it's too rainy and wet for me to find it that took all of at most 20 minutes ( the only reason it took 30 minutes is he was training someone and explaining it all to him as he went) and then the sat inside and told about all the what if's until he billed for 50 minute diagnostics!! Total waste of time and money!! Do not use this company ever!!!

When I initially meant this father and son team, I was so excited. They were friendly, and seemed professional and responsive. I hired them to do several jobs in a rental unit. From the beginning of work there began to be many glitches in our agreements and in the quality of the jobs. One included replace the plumbing in a shower tub combo and I noticed immediately that they had chipped the enamel of the iron tub while doing the job. I had to haggle with them to get them to refinish the tub to cover the chip. I started noticing that the quality of work was not the best and had to repeatedly ask for things that should have been part of the work such as a faulty tub spout that they wanted me to have to go and replace, even though they bought the part new from Home Depot. Then, white putting in a new door and frame on an outside storage room, they nicked a wire in the wall causing an entire circuit of lights and plugs to stop working. They refused to repair the issue and I ended up having to spend several hundred dollars with an electrician to get it fixed. I explained all of this to both the father and son, including pictures of the damaged wire, and they made it very clear that they would have nothing to do with it. The cost ended up not being worth going to small claims court, but I considered it given the bad workmanship. I recommend moving on and finding someone who has references. I learned my lesson.

Great service, professional, awesome customer service. They helped me with installing pot lights in my living room.

I wish I could give zero stars!

I never actually received service from these folks, as every time I scheduled, they never showed up at the time window provided and or called to say they got hung up on other jobs and had to reschedule. So after 5 attempts and today being the final straw, I called and cancelled.

All I needed was a summer tune up and they were supposed to be at my home at 8 am. I get a call at 8:15 from the nice receptionist saying the tech was in traffic, but on the way.

So at 8:50, the tech is not here and I've cleared my morning out for these clowns and I was livid that it was almost an hour after the scheduled time...

So I called and said never mind, it's almost an hour past scheduled service time and I have work to do!

So if you want to get the run around and waste your time making concessions for a company that will probably leave you hanging? Jon Wayne is the company for you!

Also, judging by the other the yelp reviews, it appears they try to screw people on price too!

Guess I dodged a bullet! God only knows what they would have tried to con me into!?

I would give negative star if i could. Said they would come between noon and 4 p.m. a window that kept me home all afternoon. Then they did not get there until 4:30. Order was for hanging a 40 to 50 lb chandelier in a condo dining area. They said I needed to replace the plastic box with a metal one. They said to do that and hang it would take about an hour. Their  estimate was for over $700. But if I joined some membership it would be about $100 less. I ended up having to pay them $80 to come and tell me that. The other electrician I had called charges by the hour at $125 per hour plus $80 service fee. How stupid do I feel? Plus during a pandemic they walked all around saying they needed to take photos, which was creepy, in case I said they did something wrong. They required my CVC security code on my Visa, which I have never had a service person do. Maybe this was a one-off bad experience but not likely.