Best Leak Detection in Philadelphia PA

My heat pumps weren't working so I contacted a large Lehigh Valley heating company to come out. They failed to show up - had to call their office & learned the guy was out sick (they never called to tell me) and then they agreed to send someone else out. Wasted my entire day waiting for them. They eventually showed up and said they made the repairs and left. Fast forward 3 months. It's now summer and I now I have no AC. This time I called Artisan. They came out within an hour, exactly as promised and quickly figured out the problem. Someone had apparently opened up the drain valve on my AC coolant! I later learned that this tactic is used by some unscrupulous companies - they open the valve during a visit so there's a slow leak - you then call months later with no AC and when they come back they tell you that you now need a whole need system. The previous company had likely opened up the valve (and no way for me to prove it). Artisan figured it out and instead of telling me I needed a new system they simply replaced the coolant. Impressed with the great service I called them again - this time for a leaking toilet. It was a Sunday and just as promised they showed up on time and made the repair at the price quoted. Great company that I would definitely hire again.

The service provider came and consulted on the problem I had. We set a time and date for the repair. On the day of the repair I called and messaged the provider, but there was no response. The provider did not show up nor return any calls/messages.

Great fast service price was what I expected to pay. Service rep was early and Professional.

I wish I could give Dave Early 0 stars. If you need work in your home, don't hire him. Dave is dishonest. He does not have enough experience for remodeling, especially bathroom, in which I hired him to do. I did not check references or reviews.
First of all he was always late. Most days he was unprepared for the job and had to go to Home Depot or Lowes every day, which took time out of the work day. Most of his work was wrong and had to be torn down by another contractor that did the work correctly. It was also very messy and sloppy. I had 4 contractors tell me they would tare out most of his work and start over. I wish I could show you the pictures. The plumbing was wrong, and he used green board where he should have used hardy board in the shower and used minimal red guard. I had him stop after the first row of tile because he put super thick uneven thinset with gaps everywhere, not flush with the wall. It was a mess. He also took my toilet off every day and put it back without tightening the bolts and caused the toilet to leak. He also fell trying to install the bathtub and put a large hole in the ceiling. I overpaid him. He should be giving me back at least $2000. He now ignores my calls and messaged and won't get back to me on the issues. I can not take him to court since the courts are closed because of COVID. Hopefully anyone who needs work done reads this review. He is very unprofessional and dishonest. I'm a single mon with a special needs son....it doesn't seem to bother him if he has a conscience.

This has been one of the worst customer service experiences of my life.  I had them install a new HVAC system (which they recommended) at the end of sept 2016.  It has been an unseasonably warm winter so we have not had to use the furnace much yet but in the 2 cold spells we have had it has not worked.   That is frustrating enough.  But the poor customer service, lack of technicians' knowledge and no communication has been the worst of it.  I now sit here AGAIN with no heat and no call backs.   The tech who came out told me it's my thermostat....the day before the install manager who came out proved it is not.   They do not show up when expected, do not tell you they are running late and have no interest in resolving anything.
If I could get my money back, my old 30 yr old furnace I replaced back and undo the whole deal I would, and erase the name Lowry from my memory.   Home Depot recommended them and I guess my next step is to tell them about this ordeal so they don't keep sending customers their way.   Fed up beyond belief, and I am generally a reasonable person.   I just want working heat.  You would think a $8k+ system might get you that....
I would give 0 stars if I could