Best Emergency Services in Nashville TN

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Never called after providing a contact number

Still having problems with the AC unit after the one year warranty expired.
I've been told the unit is not up to the standards for the size and quality of home.

My air conditioner went out and it was 90 inside! David was there within an hour and fixed it right up. I never do reviews, but the promptness and friendliness of him made me do so. This is the second time he's come out (the first was my fault for not changing my filters ). THANK YOU SO MUCH for being amazing! My dad has owned a contracting company for 40 years, so in my younger years of working for him I learned the value of a company that takes pride in their work. This is one of those companies.

I used Coolray for the first time Saturday, Joseph F came to service my heat/air pump. He was on time, explained everything in detail and even changed out my vent return free of charge! He was neat and very professional, I will request him every time. Joseph is a home grown young gentleman with skill and manners! I was very pleased with my service and signed up for regular maintenance on my unit!
Melissa Rose, Franklin, Tn

Same day appointment to fix my A/C after the power surges. Efficient, friendly, and professional. I recommend getting a home maintenance plan with them.

Not pleased with unresolved plumbing issue.  Paid for service but problem still exists.  Did nothing more than run an auger down pipe and then swipe credit card.  Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.

Vince was on time and very efficient. He was very kind and I recommend Lee Company to everyone.

The one star is because they do have beautiful products in the showroom but everything else about the process will be lacking.  Customer service is rude and lacking accuracy.

If I had given this review a year ago, I would give them 4 stars but it appears they now have more work than they can handle and the customer pays the price.  I had a tree root grow into an outgoing pipe in the yard.  To give them credit, they were out within a couple of days to dig the trench, replace the line and get the plumbing going again.  However, it took over a month to come back and backfill the huge trench and over another month to come back and finish the job and level out the dirt.  I had to make every call to be the squeeky wheel, otherwise I never heard from anyone.  When the crew did come to finish the job, they advised they had people that had been waiting longer than me that they haven't got to yet.
I then had a fan go out on my HVAC.  I couldn't get a live person on the phone because all customer service reps were busy.  I punched in my return phone number for a return call.  It's been over 24 hours and they still haven't called.  I just called one of their competitors and reached a live person on the first try and they can come this afternoon to look at it.  I will be cancelling my service contract with Lee Company.

I had Southern Electric troubleshoot and repair my outside lights.  The work was completed but I found that the company was not upfront with their pricing and were quite expensive.  I would not recommend this company, but if you have to make sure you get a written price for any work.  They charged me $85 to screw in a light bulb!

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

Waited at home for scheduled maintenance (between 2-4pm we'll call 30 minutes before we get there)...no person...no call...I mean, at least call if you can't make it....