Best Wood Shakes Roof Cleaning in Phoenix AZ

Our roof was damaged in a summer monsoon. I reached out to a few roofing companies and Rich came out right away and did a thorough evaluation of our roof, recommending we replace half of it and following up promptly with a fair and detailed estimate. After our homeowners insurance also evaluated the damage, we were able to replace the whole roof under the claim. So the team came out and worked quickly. It took about 4 days. Unfortunately another monsoon storm came after the first day of roof work so we sustained some water damage to the interior walls. The team finished the roof up and they followed up promptly to inspect the water stains, brought someone out to repair everything, and covered the cost. When they quality checked the roof, a few spots required fixing and the team came back and took care of it. Definitely appreciated Rich's attention to detail and communication. The office staff are nice too. The project manager we were assigned was just okay (not quite as easy to connect with and not as communicative as we expected during the project).
Even with the hiccups, the company definitely made things right in the end. They were reliable, trustworthy and did good quality work for us. We are happy with our new roof and would work with them again.

I Selected Gleason to fix the leak I had. Chose them because of their professionalism during the quote process. After that though, I constantly had to email them inquiring about the scheduling, I was told it would be the next week, which turned into the week after. Never was I called or emailed with updates, I had to inquire.
Once they showed up the work was completed within a few hours, but when asked about billing, the crew performing the work had no idea. The next day I received an invoice with no directions on how to pay. I had to call the office to ask. I was then told they could send me another invoice for using a credit card to pay, but they would charge a 2.9 % fee. 2.9?? This added $43 to my bill. Even after receiving the new invoice, there were still no directions on how to pay. In this day and age where customer service is king, I would expect them to be better suited.

After much research and multiple bids we decided to hire Ridge Roofing to replace a roof on my parents home. Tanner came out and completed the bid. He sent us an itemized list of what needed to be done along with a reasonable bid and detailed pics of the old roof. I had many questions and called multiple times...he answered all my questions and made me feel confident about my decision to go with Ridge Roofing. They got me on the schedule quickly, got materials on site and showed up on time. As the project went on Landon...the owner, kept me up to date on the progress. Again, there communication helped keep my confidence. Upon completion of the job, Landon came back to do an inspection and to take pics of the completed roof. As I mentioned at the beginning of my review...I got several bids before hiring Ridge Roofing ....my choice was based on the companies integrity and commitment to doing their very best work. I will absolutely be recommending Ridge Roofing to anyone in need of repair or replacement. Thanks guys!!