Best Salt Water System Repair in Phoenix AZ
Solar Panel
Do not do business with this company. The product is good, but the service department is terrible. This problem could perhaps be solved by firing the smug and arrogant service manager (Tempe, Arizona) who may at one time been a good pool boy, but who I believe as a person and businessman is an arrogant, uncooperative pr*&k. Here's the story. I noticed a leak in the vacuum breaker valve in my Heliocol installation, so I had Heliocol come out to fix it. It cost $75 for the visit and $75 for the half hour of work. Problem number one is that the "work" was simply to unscrew the valve and wrap its threads with plumber tape. So I paid $150 for a piece of plumber's tape which took about 2 minutes to fix. If the service manager had suggested that I look at the threads beforehand to see if that was the source of the leak before scheduling a service trip, that would have been greatly appreciated and would have saved me $150, but of course, he is not in the business of helping customers.
The second part of the story is as follows: About 4-5 days after the plumber's tape fix, I noticed that my pool cleaner worked fine when solar was not enabled, but as soon as the solar water panels were engaged, the pool vacuum line suction decreased so much that the cleaner stopped its operation and the cleaner just sat still in the pool and stopped vibrating and moving. I called Heliocol's service department and spoke to the worthless service manager. I have to confess that I secretly hoped to get a free analysis trip out of the call because this new malfunction occurred so close in time to the plumber's tape visit. Instead, his focus was to blame the pool equipment and disavow any responsibility for the malfunction, and he may very well turn out to be correct about that. Time will tell. But I sure did not want him to do his Pontius Pilate routine on me which is what happened. After all, the pool and its equipment with the add-on solar panels comprise a system, where one malfunction might show up in another part of the system. I hoped he would come up with some troubleshooting suggestions which did not occur. What a loser! Anyhow, this morning I spoke with my pool installer and he made some helpful suggestions to attack the problem (unlike Heliocol) before a service guy comes out.
http://www.heliocolwest.com
The second part of the story is as follows: About 4-5 days after the plumber's tape fix, I noticed that my pool cleaner worked fine when solar was not enabled, but as soon as the solar water panels were engaged, the pool vacuum line suction decreased so much that the cleaner stopped its operation and the cleaner just sat still in the pool and stopped vibrating and moving. I called Heliocol's service department and spoke to the worthless service manager. I have to confess that I secretly hoped to get a free analysis trip out of the call because this new malfunction occurred so close in time to the plumber's tape visit. Instead, his focus was to blame the pool equipment and disavow any responsibility for the malfunction, and he may very well turn out to be correct about that. Time will tell. But I sure did not want him to do his Pontius Pilate routine on me which is what happened. After all, the pool and its equipment with the add-on solar panels comprise a system, where one malfunction might show up in another part of the system. I hoped he would come up with some troubleshooting suggestions which did not occur. What a loser! Anyhow, this morning I spoke with my pool installer and he made some helpful suggestions to attack the problem (unlike Heliocol) before a service guy comes out.
Phoenix, AZ