Best in

I called them to give me a estimate for a new water heater, 30 gal. Electric. It's in a tight area.
They called me back right away ask to send them pictures of the area and picture of the label, which I did.
This was on Friday now it's Tuesday the 21 st. Still haven't heard back.
I guess they don't like to deal with new customers.
There customer service does not live up to there reviews.

Chuck

Alec went out of his way to provide service. Due to an extreme emergency for another customer I had to reschedule. My service need was not an emergency and I expected for Alec and crew to set up another appointment in a couple of days or so. Not Alec, he came over immediately after the emergency call was handles and completed the several jobs awaiting him in a reasonable amount of time. I can't say enough regarding his hospitality, knowledge and integrity. We own several homes and properties and we only use Lykins Plumbing. Thank you Alec.

Mr Rooter is very unprofessional and very high in pricing. And I would get another estimate before I would use them.

Every place has that one employee that thinks they can talk to people anyway they want on the phone. My company does a lot of business with Backflow Parts USA and their employee Mike never wants to be bothered or inconvenienced with looking up a purchase order and acts like when you're calling for something we are bothering him. Do yourself a favor and use American Backflow Parts or Bavco. In the long run both of these companies are cheaper even though you may need to wait on shipping from Bavco but it is always reliable and only 2 days to receive.

A toilet clog during a Memorial Day weekend party led to toilets and showers throughout the house backing up and filling with water and sewage... called roto rooter on actual Memorial Day bright and early. Another plumber we used in the past was closed for the holiday. Roto rooter was here within an hour!

Roto rooter cleared the clog, and we know we have very old cast iron pipes so we asked for the camera so we could get a better idea of what we are dealing with in our 1970's home- how soon will we need to line or replace our old pipes, etc.

Quinton was very nice and efficient and clear. He also brought his supervisor Mike to use the camera. Both men- Mike and Quinton- were so very nice and friendly. They even found the drain clean outs that we didn't think our old house had!

It is rare these days to get good service with a smile. I am a happy customer.

Also their price was comparable to other plumbers we have used for similar problems. Whole thing with two toilet removals, snaking, camera, etc was $900 and they were here from 10am to 3pm doing everything right.