Best Sprinkler System Repair in Phoenix AZ
Septic Tank Pumping
I spent well in excess of 30 minutes on two calls with Nate. The first was two days prior to leaving on vacation in late August. He Sounded very knowledgeable and sincere and was anxious to meet with him
On the second call after vacation we set an appointment for 9/20 at 8-10 AM.
Well he never showed or called. Three calls and four texts later....NO RESPONSE....NOTHING, ZERO, ZIP.
So I had my wife call from her cell in the afternoon and less than 20 minutes later a return voice mail from Nate. She left a voicemail on Saturday and before 8:00 today Nate called her back. I answered since she was not home and the laundry list of excuses started. Mostly problems with his broken cell but how strange it worked for a potential new customer but he never thought to call the appointment that he had with us on Friday.
On the second call we discussed that his web site that I looked at in late August was gone. He explained that he was tired of paying the BBB fees and had to remove their logo and was having the BBB logo taken off his site.
I agreed that the BBB rating was not worth the money. EXAMPLE....a high end hotel on the east coast that my wife booked clients into had high marks on multiple consumer sites yet had a D rating from BBB because they refused to pay BBB fees. And another company that had negative reviews on consumer sites...A rating on BBB site.
He is also not a part of the Arizona Registrar of Contractors. Not a big deal and not a totally reputable site either. I was in the remodeling industry and there were abuses by ROC contractors....but those who pay fees to them means a consumer has recourse if a contractor does shoddy work or closes their doors. Not saying in ANY WAY that he doesn't do good work.
His work might be flawless but we won't find out since we will not do business with any contractor that NO SHOWS and doesn't call to explain why.
On the second call after vacation we set an appointment for 9/20 at 8-10 AM.
Well he never showed or called. Three calls and four texts later....NO RESPONSE....NOTHING, ZERO, ZIP.
So I had my wife call from her cell in the afternoon and less than 20 minutes later a return voice mail from Nate. She left a voicemail on Saturday and before 8:00 today Nate called her back. I answered since she was not home and the laundry list of excuses started. Mostly problems with his broken cell but how strange it worked for a potential new customer but he never thought to call the appointment that he had with us on Friday.
On the second call we discussed that his web site that I looked at in late August was gone. He explained that he was tired of paying the BBB fees and had to remove their logo and was having the BBB logo taken off his site.
I agreed that the BBB rating was not worth the money. EXAMPLE....a high end hotel on the east coast that my wife booked clients into had high marks on multiple consumer sites yet had a D rating from BBB because they refused to pay BBB fees. And another company that had negative reviews on consumer sites...A rating on BBB site.
He is also not a part of the Arizona Registrar of Contractors. Not a big deal and not a totally reputable site either. I was in the remodeling industry and there were abuses by ROC contractors....but those who pay fees to them means a consumer has recourse if a contractor does shoddy work or closes their doors. Not saying in ANY WAY that he doesn't do good work.
His work might be flawless but we won't find out since we will not do business with any contractor that NO SHOWS and doesn't call to explain why.
Phoenix, AZ