Best Mobile Services in Phoenix AZ

I do not recommend anyone hire Joe for tile work, or anything else for that matter. I reached out at the beginning of June to have him demo and re-tile two bathroom showers and initially, Joe was very responsive. I chose him because he had photos of a previous tile job he had done. He sent me a quote and told me it would take 2-3 days per bathroom from start to finish. He came out the first day and removed the tile, and then found that the original tile was put up on drywall. As we decided to put in cement board, he told me it would take an extra day per bathroom. I offered to buy the backerboard, he said not to worry about it.

First day was demo. Second day was 5 days later due to his family emergency, and he put in the backerboard and shower valve. Day 3 (a week after starting) he started to put up tile and wasn't able to finish, so he came back the next day. Took 4 days just to get the tile up (no grout), at which point I was able to get a good look at his work.

He had left tile spacers in from Day 3 (should have been removed after 20-30 min). If I hadn't removed them, they'd have been left in over the weekend. Most of them were stuck and broke off. There was also a dent in my tub and adhesive all over it. When I texted him about it, he said I could clean the adhesive with a sponge and regarding the damage to the tub that happened when I did the demo. No apology or offer to fix it.

I then noticed that one of the walls wasn't level. Several of the tiles were out of place, one had a corner popping out. None of the grout lines were even. There was a huge gap between where the tile ended and where the drywall began. When I texted him regarding the wall not being level, he took two days to respond. When I sent a follow up text after not hearing back, he said he could take out and replace the tiles but could not fix the wall not being level.

I then had two separate contractors come out to assess it and both said it was the worst work they'd ever seen. They confirmed that the wall should not have been tiled until it was level, and that they could definitely level it but the whole shower would have to be ripped out and started over. Additionally, now the tub needs to be replaced as Joe damaged it during the demo.

I reached back out to him with this information and apart from saying sorry for the inconvenience he did not take any responsibility for not only the terrible work, but the damage he caused. I sent two additional texts and he completely ignored both. He has refused to refund my deposit or fix the work (beyond replacing a couple of tile, which is a complete waste of time). So now it has been two weeks, I still don't have a functional shower, and I am now out $2,000 between the deposit and the tile and tub. Unacceptable.