Best Window Repair in Arlington TX
Plumbing Service
Very helpful! My kitchen faucet was frozen and they tried to help me via text to figure something out since there is a storm outside. They didn't have to do that but was very comforting to try something during the interim. While the faucet is still pending (they said they could come out when weather resolved in case what they suggested did not work), I am very pleased by how quickly they got back in touch and their willingness to help me out remotely.
1719 W Campbell Dr, Garland, TX 75244
Plumbing Service
Worst handyman
Comes in on the wrong day . First tell me job is for the roof specialist
Then tells me painting will cost 1000 dollars. Then tell me changing the shingles will cost $ 1000.
After that I showed him an attic door that will not close properly he says he does not do small jobs !
Comes in on the wrong day . First tell me job is for the roof specialist
Then tells me painting will cost 1000 dollars. Then tell me changing the shingles will cost $ 1000.
After that I showed him an attic door that will not close properly he says he does not do small jobs !
Garland, TX 75043
Plumbing Service
I had to have major work on my wash out. There were roots growing into my line and the connections were off. Stram was great and walked me through it all showing me everything on his camera. The price was very reasonable and they did quick work. I'm very thankful to their professionalism and work quality as I was in a tough spot.
7513 Benbrook Pkwy, Ste 101, Benbrook, TX 76126
Plumbing Service
DO NOT CALL THIS COMPANY! They do not honor their warranties!
Last year (2020), we had our entire house re-piped for about $8,000. J Rowe plumbing gave us a 20 year manufacture's warranty and a 5 year parts and labor warranty. This was stated on my signed invoice as well as well as the statement Warranty does not cover rodent damage. This was all that was stated about this warranty. Unfortunately, one of our outdoor, frost-free, hose bibs was leaking water into the house as well as through the brick exterior. J Rowe plumbing wanted to charge me $275 to repair something that was clearly covered under our warranty that was on my signed invoice. The technician was extremely friendly and told me to call the office when I didn't agree. I finally got on the phone with Mishell, the co-owner of the company. Mishell told me that this was not covered under the warranty and that freezing pipes is considered common knowledge about not being covered under warranty. I asked her why the warranty exclusions were not put on the contract/invoice. She stated that it would take up too much room. I told her once again what my invoice stated about the warranty (the only exclusion being rodent damage) and she would not honor it. I asked her to send me an email listing the warranty exclusions and she said I will get to it when I have time--I'm busy. I told her that I wasn't happy of her decision and also told her that she needs to include the warranty exclusions in her invoices for the future. I also said that I thought it was sad that she would destroy a relationship with someone over a part that costs $15. She said well [the relationship] has already been damaged. Clearly an $8,000 job doesn't mean anything to this company. I will not be recommending J Rowe plumbing to anyone in the future. I am disappointed that someone would run their company like this. A suggestion would be to apologize for not having it included and fix it without charge. I have still yet to receive this warranty exclusion email. Clearly customer service is not J Rowe Plumbing's forte, nor is the owner concerned about customer service.
Last year (2020), we had our entire house re-piped for about $8,000. J Rowe plumbing gave us a 20 year manufacture's warranty and a 5 year parts and labor warranty. This was stated on my signed invoice as well as well as the statement Warranty does not cover rodent damage. This was all that was stated about this warranty. Unfortunately, one of our outdoor, frost-free, hose bibs was leaking water into the house as well as through the brick exterior. J Rowe plumbing wanted to charge me $275 to repair something that was clearly covered under our warranty that was on my signed invoice. The technician was extremely friendly and told me to call the office when I didn't agree. I finally got on the phone with Mishell, the co-owner of the company. Mishell told me that this was not covered under the warranty and that freezing pipes is considered common knowledge about not being covered under warranty. I asked her why the warranty exclusions were not put on the contract/invoice. She stated that it would take up too much room. I told her once again what my invoice stated about the warranty (the only exclusion being rodent damage) and she would not honor it. I asked her to send me an email listing the warranty exclusions and she said I will get to it when I have time--I'm busy. I told her that I wasn't happy of her decision and also told her that she needs to include the warranty exclusions in her invoices for the future. I also said that I thought it was sad that she would destroy a relationship with someone over a part that costs $15. She said well [the relationship] has already been damaged. Clearly an $8,000 job doesn't mean anything to this company. I will not be recommending J Rowe plumbing to anyone in the future. I am disappointed that someone would run their company like this. A suggestion would be to apologize for not having it included and fix it without charge. I have still yet to receive this warranty exclusion email. Clearly customer service is not J Rowe Plumbing's forte, nor is the owner concerned about customer service.
4717 Turner Warnell Rd, Ste 12, Arlington, TX 76001