Best Water Softener Repair in Fort Worth TX

Kenny and Janice are a great team.  As the son and brother of a plumbers I know good work.  Kenny does quality work for a fair price.  I give them the highest recommendation.  Great work, easy to deal with, and fair prices.  What more could yo want?

We had a leak in our front yard in the flower bed.   Another company provided me with a quote that I felt was a bit high.   Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone.   They offered to come and take a look at the problem and provide a free estimate.   The plumber came and said it would cost $325 for an estimate.  I told him what the other company told me was the problem but he said he had to make sure himself.  Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free.  After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well).   His verbal quote was almost twice what the other company quoted me.   He did offer to take the $325 cost of the estimate out of the repair price.   However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate.   I asked him to wait outside so I could contact my husband to see what he wanted to do.   I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week.   Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work.   After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed.   I contacted the office the following day about my feeling misled on the free estimate and the invoice.   The person told me they would talk to the supervisor and get back to me on Monday.   On Wednesday, I still had not heard back so I called them again.   The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate.  It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious.  She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours.  

It is now Friday evening and I received no resolution and still have not received a revised receipt/invoice.  I would not recommend this company at all.   While their free estimate claim may not be fraudulent, it is completely misleading.

Tiho from Tiho Plumbing is absolutely wonderful! He is very professional and does an outstanding job.  My husband and I have used other plumbers in the past and they have not compared to Tiho. We are very pleased with his work, punctuality, and honesty. He is definitely our plumber and I highly recommend him.

Called William's  plumbing at 6:00 pm, had stopped drain in kitchen. Was up and going by 8:00pm. Excellent service and very courteous.  Thanks for quick service. Eduardo Gallegos

They did a great job replacing our old water heater.  Very professional and fast. I highly recommend them!

*** UPDATE ***  The office manager called me, and was very set on trying to educate me on how his practices were ethical, and defend his company.  If I could give negative stars after that interaction I would.  At the end of the day, these guys are rip off artist, don't use them.  ***** End Update *****

I had a slow flushing toilet, I called them to come out.  The guy who came was very professional.  However, he quoted $180 to fix the toilet, and he said that if Auging it didn't work then it would be $680 to pull the toilet.  He attempted to Auger the toilet and didn't get any results. So then we began to talk about other options, he then informed that he would charge me for the both the $180 attempt and $680 attempt even though $180 did not actually work.  At that point, I paid him $180 and asked him to leave.  Basically they came into my home and ripped me off.  Had I used any other plumber, they would have charged me the hourly rate, and not left until the job was done.  Do Not Call these guys unless you want to get ripped off.   FYI... I went to home depot, purchased a 6 ft Auger ($70),  and got the weak flush fixed myself.