Best Garden Installation in Fort Worth TX
My front yard was flooded I knew it was my sprinkler system because the water was coming from it. A and j came foxes it in 1 hours for so low that we had them trim our trees and fix the spout out side, it has been broken for over a year, if I knew it would be that easy and affordable I would have called them sooner. I will use their services in the future again if needed.if
Fort Worth, TX
I'm glad everyone else seems to have good reviews, but I did not have a good experience at all with Mars. If you are interested in a service that is reliable and on time, this is not the service for you. My dad passed away a few months ago and I'm putting his house up for sale. I saw the good reviews, so I hired Mars for the first time to clean the house, clean the windows, and clean the carpets. We were on a tight schedule to list the house within days after they finished the job. The first red flag was when I had to call them back twice to get them to respond to my initial call to see if they were interested in the work and arrange a meeting for an estimate. Eric finally called back, met me at my dad's house, and gave me a verbal estimate of $275 for the house and windows, and $99 for the carpet cleaning. Eric assured me they could get it done. We scheduled the house cleaning and windows for this morning and the carpet cleaning for tomorrow afternoon. Eric said they would be there to do the house cleaning and windows between 8 and 9 a.m., which was great because I had to be at work in the afternoon. No one showed up by 9 a.m. so I called to make sure I was still on their calendar, and the lady who answered the phone said they had a meeting but that she was on her way. By 9:45 I called again and they said they would try to find out where she was and give me a call back. About 10 I called again to see if they found her, and I asked for Eric, the person who scheduled the appointments. He apologized that they scheduled a last minute meeting that went longer than it should. He said he would call to find out where she was. At this point I am the only one making all the calls to get updates on when they were going to arrive. Still no call, so at 10:15 I call back. Once again I am told that they will try to find her and let me know when she will be there. I call back again at 10:30 and Charles answers the phone. I asked him if he had an estimate for when the cleaning service would be at my dad's house. I told him I was getting a little upset about what seemed to be a lack of interest with his team regarding keeping the customer waiting and keeping the customer uninformed. He started getting defensive saying that We made a mistake, alright? and that I was being rude to his staff. I'm not sure how never getting a call to give me a new estimate of arrival due to the meeting and how calling back several times for an arrival estimate and never getting a call back (being told she's on her way every time I called) is being rude, but needless to say I canceled the service immediately and am now looking for a more reliable company that is willing to put in the type of customer service necessary to earn my $400. They need to take a 101 course in customer service or they are going to lose a lot more business.
1663 Hickory Dr, Ste B, Haltom City, TX 76117