Best Range Repair in Fort Wayne IN

My review is for their scheduler and their scheduling system: They don't even get one star. On Thursday, I needed a plumber as soon as possible for toilet and other plumbing issues. The scheduler had nothing for then or the next day, so it would bring me to the weekend, where they would add $95 to the final cost. I decided to choose Monday since money was an issue. But they had no appointments available Monday either, so I took the first available for Tuesday morning at 8:30am. Fast forward to now, Tuesday at 1:30 pm, when no one has shown up. I was finally able to get ahold of the scheduler who told me that they were not able to come to my scheduled appointment because I didn't answer my confirmation phone call this morning! The number she told me they called was some random number that I had never heard of. I made the appointment from my only cell phone.  I only have this one phone number and they never even asked me what it was when making the appointment, only my email address. I received several reminder emails saying they would be here Tues. morning.  She said the computer captures your phone number when you make the appointment, and that is the number they will call to confirm, and they will not keep your appointment unless you answer the phone. Something is just not right with their system if it is capturing random numbers, and they are relying on that system to confirm appointments.  I told her I would have to call another company since she could not fit me in for today (even though I had made my appointment 5 days ago.)

Very expensive. They did a good job replacing a toilet, but the price was nearly $600. I noticed a lot of construction waste going down the pipe, but figured they knew what they were doing.

They did--padding their bill.

A few days later when my pipes clogged, they charged another $132 to come out and clear them. They claimed the problems were not related.

Right.

Just heard a friend paid $7k for a new AC that I paid $2K for   A complete ripe off even assuming inflation.  Avoid this company.
Techs are compensated to replace units and took advantage of this person.

My husband has previously left a review in which Home Comfort Experts told us they were looking into things, however, we never heard back from them.  We have all saved contracts, emails, Facebook reviews, etc.  In our situation, Home Comfort Experts didn't stand by their time guarantee, lost our furnace filter cover, took us calling them for weeks on end and finally having to leave a nasty message to get any response.  We ended up selling the home in which we had their AC unit installed and even through our bad experience have tried to move on.  Then today they call us to remind us that we have a furnace/ac cleaning due......however, they didn't even have my name in their system correctly.  I know this seems like something small but after all we've been through with this business you would think that it would matter to at least get my name correct. Oh, don't forget that when financing they put a lien on your house but they conveniently forget to notify you of that.