Best Refrigerator Repair in El Paso TX
Plumbing Service
Purchased a Carrier refrigerated a/c unit from this company in 2018 for $7K. When it was installed, the drain pipe was installed at a slight angle up (not allowing water to drain properly).
Didn't have any issues until a couple of weeks ago, we were getting cool air, then warm, cool, warm.
They came out on Monday 7/17/23 (incidentally we had them come out in May to do a check and technician convinced us to get their service contract) and they discovered that the drain pipe had a lot of water buildup, they drained it and we provided 2 cinder blocks to lift the pipe approximately an inch for water to drain properly.
I was charged $153.00 for a diagnostic test and labor.
I called Barrett to dispute the diagnostic charge as it was their technicians that installed the drain pipe incorrectly and was told that it PROBABLY shifted.
I honestly would have been ok just paying for the labor but to charge us for the diagnostic fee was unacceptable.
Now I see why their reviews are so poor.
Didn't have any issues until a couple of weeks ago, we were getting cool air, then warm, cool, warm.
They came out on Monday 7/17/23 (incidentally we had them come out in May to do a check and technician convinced us to get their service contract) and they discovered that the drain pipe had a lot of water buildup, they drained it and we provided 2 cinder blocks to lift the pipe approximately an inch for water to drain properly.
I was charged $153.00 for a diagnostic test and labor.
I called Barrett to dispute the diagnostic charge as it was their technicians that installed the drain pipe incorrectly and was told that it PROBABLY shifted.
I honestly would have been ok just paying for the labor but to charge us for the diagnostic fee was unacceptable.
Now I see why their reviews are so poor.
3750 Durazno Ave, El Paso, TX 79905
Plumbing Service