Best Plumbing Services in El Paso TX

Real quick to come and fix the issue I've had for a couple days. They showed up and got to work, finished in less then 30 minutes very friendly and responsible. Would recommend and would definitely use again.

So far I have done business with them 3 times...Our tenant called us because the newly installed dishwasher was not draining and water was leaking outside near the laundry room.  Cesar went to the house that afternoon and it turned out that the handyman had not removed the knockout on the garbage disposal before hooking up the dishwasher - it does say to do that on a sticker in big red letters, that you have to remove to install it.  At any rate, if we had been in town, I would have installed it myself.  The water leak turned out to be due to the water heater element overheating as it was at the end of its life cycle.  Not mad-it was the original one and held up for 15 years.  Service call was $75,

Cesar allowed me to purchase the gas water heater from Lowe's (I found a $50 off coupon and was able to apply it to a sale item) and he went to pick it up.  He did give me a military discount on the labor which took the total from $410 to $320.  He also installed a drain pan at no additional cost.  I found the right one on amazon, but it was on back order and would not have arrived in time for the installation.

Our tenant called a couple of weeks ago to tell me that El Paso Water had contacted her because of unusually high water consumption, which pointed to a leak. It was a nobrainer for me to call Cesar.  He thoroughly investigated all possibilities.  He fine-tuned some minor water wasters.  The major culprit turned out to be the plumbing for the pool equipment.  The total with military discount was $720, which included the 2 days he spent looking for and then fixing the leak, as well as replacing the cartridge in the master bath shower as it was defective and the temp could no longer be adjusted.  I thought this was more than reasonable as I was very much worried that it would be sky high.

While the nature of this business dictates by appointment only, Cesar is very responsive and ALWAYS calls back if he cannot answer the phone and you leave a message.  He also works with you and sends photos and the invoice if you cannot be there in person.  I find his positive customer service attitude very refreshing in an area where we have been often left high and dry waiting on someone to get back to us or making appointments and then not showing up.

This company knows what they are doing. Talk about customer service at its best. Whenever we have plumbing issues, Gus knows how to address it. Also the prices are very good in comparison to orher companies ive used before. Whenever I need plumbing work done and have it done right at a reasonable price I always call A-one plumbing. Thank you Gus and thank you A-one plumbing.

Everything they touched had to be repaired again, paid for a PLUMBER, then they sent his SON, area he worked on still functioning poorly. My luck with this company marginal at BEST!

Team came out to repair slab leak and while they were at it, added a water softener. Estevan and his apprentices did a great job. And they were punctual. Instead of digging up my slab, they identified the faulty line, bypassed it, and ran a new line through the attic. This required some drywall repair. In comes Todd to complete the drywall, and he did some nice work with that - especially since he had to match the plastered wall look with fancy artesian patterns in it. Overall recommend for several reasons: quality work, timely, friendly, took the time to educate us, and the value for the price. They are not cheap, but they are worth it - a great VALUE. This is the company you want working on your HOME.

I recommend R & M Plumbing.  The owner runs a tight ship, and any concern is immediately addressed.  I had work done at my mother-in-law's house, and when i could not be at the house, I left my brother-in-law in charge, overseeing their work.  However, the job was left incomplete.  I phoned the owner, and he had one of his employees return the next day to immediately take care of the job.

I highly recommend R&M Plumbing. They get the work done.

Rafael was great! Showed up on time, diagnosed the problem quickly and completed the job cleanly.  Nice guy, too. Highly recommended!

Didn't show up when they said they would.  I called them, no answer.  Called again, no answer.  After waiting, I left my house.  When the technician finally showed up, I told him I went back to work.  Then, their receptionist called me and yelled at me for not waiting for them since they had a commercial job they worked overnight.... Their work could be good, no idea.  But their customer service is horrible

I had first thought that this would be a good business since he responded to my Yelp request pretty quickly as well as the subsequent texts.  We set an appointment for 10 am today (7 Jan 2022).  At 9:55 he sent a text saying that he was on his way. At 9:59 he sent another text saying that he was leaving in 20 mins along with a google map screenshot showing it would be a 20 min drive. At 11:37 he had still not shown up. Even if he had headed to my location at 10:20, a 20 min drive would have him arriving at 10:40, with an additional 20 mins for traffic it would be 11:00.  So at that 11:37, I messaged him to disregard coming.  That is just bad business in my opinion.  If I am paying my hard earned money, the least he could do is to be on time.

Hired them to install a dishwasher. Took more than 3 hours to do a 1 hour job and then charged over $400 dollars. I questioned the cost as being out of line for the service. Their response was we get $115 per hour and if it takes over 3 hours too bad. Lowered the charge to $370. I paid just to get them out of my house. I would never call them or recommend them. It seems their business model is to take as long as possible to do the work to charge as much as possible no matter the true value of the service.  Plumbers standards rate dishwasher replacement as 1 hour job - 2 at the most. These guys just want to get into your home and start the $115/hr clock running. Buyer beware of Pronto Plumbers. They should change the name to Despacio y Caro Plumbers.

In December 2021, I had a leak in my shower. Frank told me the pressure in the house was too high and  suggested that we install a pressure regulator and change the faucet. Not sure what that would entail, I was quoted $950.00. I accepted. The job took about three hours. I paid him the full amount. Now here it is in June 2022, and the new regulator has a leak. I called Accept All Plumbing back and Frank said there is no warranty. He also said if that was unacceptable we should part ways. Really?