Best Floor Installation in Durham NC
Plumbing Service
My only interaction with Jayk's was via phone/email.
On a Friday morning I had a rush request for an estimate to finish a bathroom remodel plumbing job and sent a very detailed description of the job with pictures. He responded very quickly with a question which I answered. Given the fast response I thought I'd see an estimate within a few hours or at least the end of the day. Nothing. Given the time crunch I was under I contacted Jayk again that evening and was told he'd have something back probably by the next evening (Saturday). Nothing. Nothing the next day but I gave him the benefit of the doubt given it was the weekend. Monday morning still nothing so I called and had to leave a message. Interestingly he responded right away with an email with his rough estimate. It was evident he didn't even bother to carefully read the proposal I sent because his estimate was for the installation of one faucet and sink and the proposal clearly stated two.
I don't know if he just wasn't interested in the job or what the issue was but I wish he hadn't wasted my time waiting for his response. I'm very disappointed how this turned out because Jayk's reviews were very good. I don't like leaving negative reviews but as a business owner myself if I'm not treating a customer the way I would like to be treated then I have failed in my customer service and that's the core of my business.
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This is an amendment to my above review. Jayk's called after my review posted apologizing saying that yes he had dropped the ball - however we still seem to be not quite on the same page. I believe the major problem here was his lack of follow-up and communication but he perceives it as more of a being very busy and struggling to keep up. I do believe Jayk's apology was sincere and I really hope something positive will come out of all this. I wish him the best of luck.
On a Friday morning I had a rush request for an estimate to finish a bathroom remodel plumbing job and sent a very detailed description of the job with pictures. He responded very quickly with a question which I answered. Given the fast response I thought I'd see an estimate within a few hours or at least the end of the day. Nothing. Given the time crunch I was under I contacted Jayk again that evening and was told he'd have something back probably by the next evening (Saturday). Nothing. Nothing the next day but I gave him the benefit of the doubt given it was the weekend. Monday morning still nothing so I called and had to leave a message. Interestingly he responded right away with an email with his rough estimate. It was evident he didn't even bother to carefully read the proposal I sent because his estimate was for the installation of one faucet and sink and the proposal clearly stated two.
I don't know if he just wasn't interested in the job or what the issue was but I wish he hadn't wasted my time waiting for his response. I'm very disappointed how this turned out because Jayk's reviews were very good. I don't like leaving negative reviews but as a business owner myself if I'm not treating a customer the way I would like to be treated then I have failed in my customer service and that's the core of my business.
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This is an amendment to my above review. Jayk's called after my review posted apologizing saying that yes he had dropped the ball - however we still seem to be not quite on the same page. I believe the major problem here was his lack of follow-up and communication but he perceives it as more of a being very busy and struggling to keep up. I do believe Jayk's apology was sincere and I really hope something positive will come out of all this. I wish him the best of luck.
Durham, NC
Plumbing Service
Great service at a fair price. My pipe burst from the recent freeze and Stephen got it fixed in the next day even though most places were only able to come during expensive after hours. He responded quickly to my Yelp project request and did everything as expected and held to his estimates. He was a gracious guest in my house and fixed things exactly like I requested. He added stop valves to help avoid losing water across the house in the future and insulated all of my pipes to prevent future freezes. I would definitely recommend and will be contacting him again for future handy man needs.
Durham, NC