Best Floor Repair in Detroit MI

I sent them a message on Yelp requesting a quote and mentioned that my dates are flexible. They responded saying we are not available without knowing when my project is due. I sent another message asking them how they could say they're unavailable if they don't know when my project is due and I got the same response. I concluded that they don't need more business.

Update: Responding to the comment from the customer service rep. My final message to this business was that I was willing to start the project a couple weeks later but I never got a response. Not even after I posted this review.

I highly recommend Sanch Homes Services. I contracted with the company to do deck repairs. They were responsive to my request for a quote and  did excellent work at an extremely fair price. I plan to use the company again in the coming year for additional home improvement projects.

The good: They are good at getting to the house in a timely fashion and they are very punctual.

The bad: They are EXTREMELY expensive. They charge $120/hour PLUS a $70 trip fee, which is outrageous. They also don't expect to get the job done in one trip because they may need parts. That is understandable.

I had 3 things that needed to be done: a kitchen drawer was stuck needed to be put back on its tracks, a dripping handle in the tub needed to fixed and the stopper needed to be fixed as well, and a plunger needed to be put back in the sink.

The sink turned into a debacle because one sink was installed on top of the other -- a fact unknown to me until Stephan tried to fix it. When he was spending too long on this job, I told him it was not that big a deal, but he'd gotten to a point of no return (the sink was leaking) and he actually had to call in his boss to help. They spent several hours on this just to get it back to where they started. Fortunately, they said they did not charge me for the time spent on this part of the project.

Stephan took care of the kitchen drawer in about 15 minutes. He was able to get it out, straighten the rail and put it back in. But, the drawer still makes a scraping noise.

The bathroom handles did, indeed need cartridges. When I sent the video and picture before booking the appointment, the office manager, Cindy, told me that it would probably need a cartridge.

I'm not sure how long Stephan spent with the faucet and stopper, as I'd long lost track by then. But when he left, hot water was pouring from the faucet, even after I turned off the handle in the adjoining closet. The water filled up numerous buckets. After 3 days, I was finally able to get it to stop pouring by using a needle-nosed pliers and leaving it attached to the screw.

When Stephan came back with the parts, he was there for maybe a half hour. I was charged $347.95 for this job: 2 hours of labor + one trip fee. The parts were $37.95. I found this OUTRAGEOUS, as it is nearly 10 times the price of the part. I do appreciate that they didn't charge for 2 trip charges or the time that he spent on the sink, but, given that they knew from the outset what the likely problem was, I find it unconscionable to charge so much. Further, it was $100 more than what they estimated. And adding insult to injury, so to speak, there was dirt in the tub and dirty footprints on my rug!

While I found Stephan pleasant and the company convenient, the next time I need odd jobs done, I will go with someone who is independent and doesn't charge and arm and a leg.

Beyond horrible and discourteous. John scheduled an appt. with me. I agreed to the date and time. I also confirmed the day before. We waited not only did he not call he didn't show up, and I still have not heard from him. After emailing and leaving messages. This is no way to treat customers old, new or potential. This was piss poor service at its finest, and its no excuse. Customers have so many other business options, we pick you not the other way around. If I could give zero stars I would. This was totally foul, as a customer my time is equally important. The only thing John was Handy at was being unprofessional, and he lacks morals with his business.