Ace Handyman Services West Oakland & Wayne Counties

Used the ACE services for the first time.   Somewhat pricey but was great having someone booked for a block of time.   I work long hours and don't want to deal with the odds things that break around the house.  Billy Corrigan was really great - right on time, pleasant to deal with, and knew how to address a number of different things I threw at him.  Would use them again just for the convenience.

The good: They are good at getting to the house in a timely fashion and they are very punctual.

The bad: They are EXTREMELY expensive. They charge $120/hour PLUS a $70 trip fee, which is outrageous. They also don't expect to get the job done in one trip because they may need parts. That is understandable.

I had 3 things that needed to be done: a kitchen drawer was stuck needed to be put back on its tracks, a dripping handle in the tub needed to fixed and the stopper needed to be fixed as well, and a plunger needed to be put back in the sink.

The sink turned into a debacle because one sink was installed on top of the other -- a fact unknown to me until Stephan tried to fix it. When he was spending too long on this job, I told him it was not that big a deal, but he'd gotten to a point of no return (the sink was leaking) and he actually had to call in his boss to help. They spent several hours on this just to get it back to where they started. Fortunately, they said they did not charge me for the time spent on this part of the project.

Stephan took care of the kitchen drawer in about 15 minutes. He was able to get it out, straighten the rail and put it back in. But, the drawer still makes a scraping noise.

The bathroom handles did, indeed need cartridges. When I sent the video and picture before booking the appointment, the office manager, Cindy, told me that it would probably need a cartridge.

I'm not sure how long Stephan spent with the faucet and stopper, as I'd long lost track by then. But when he left, hot water was pouring from the faucet, even after I turned off the handle in the adjoining closet. The water filled up numerous buckets. After 3 days, I was finally able to get it to stop pouring by using a needle-nosed pliers and leaving it attached to the screw.

When Stephan came back with the parts, he was there for maybe a half hour. I was charged $347.95 for this job: 2 hours of labor + one trip fee. The parts were $37.95. I found this OUTRAGEOUS, as it is nearly 10 times the price of the part. I do appreciate that they didn't charge for 2 trip charges or the time that he spent on the sink, but, given that they knew from the outset what the likely problem was, I find it unconscionable to charge so much. Further, it was $100 more than what they estimated. And adding insult to injury, so to speak, there was dirt in the tub and dirty footprints on my rug!

While I found Stephan pleasant and the company convenient, the next time I need odd jobs done, I will go with someone who is independent and doesn't charge and arm and a leg.