Best Water Damage Restoration in Columbus OH

A Smith & Vasser employee came out to my home. They're polite and efficient. I definitely recommend!

Our PVC underhouse plumbing broke and flooded the crawlspace with septic discharge (and that is the nice way of putting it).  The clean-up was *way* beyond my abilities, so my wife took to the neighborhood app to see who was recommended and Mammoth got a lot of positive reviews.

Fast forward a few weeks - they put some chemicals to address the biological and removed contaminated rocks, they also resealed (Plastic liner) and re-rocked the crawlspace.  This was heavy-duty, hard labor; thanks a million Mammoth and specifically: Josh Justice!

I can't even give them one star.  We had both toilets backed up in the house on Mother's Day.  I called at 1 pm and they said someone would arrive between 2-6 pm.  They were good about calling to say they were still waiting on a technician throughout the day.  This went on until after 4 pm.  Then they called and said no one can be there until Tuesday morning.  Is that okay? So much for 24 hour service

On Friday night our kitchen sink plugged up.  My husband tried snaking it but  no remedy relief.  I searched online for plumbers and called Drainmaster first.  No answer, no reply to message left.  So after an hour, we called Roto-Rooter.  Phone was answered immediately, they offered to come out between 8 p.m. and midnight.  We didn't feel that urgent, so scheduled for next morning (Saturday of Labor Day weekend).  Scheduled between 9 a.m.-1 p.m., they called first thing and even came earlier than 9 a.m.  John explained process, followed Covid protocols, and work is guaranteed for 6 months.  Very helpful and professional.  Thanks John.  Also nice that a company is so responsive and dependable.

Overall all had a positive experience they came right away on time and fixed our issues.