Best Damage Restoration in Columbus OH

A Smith & Vasser employee came out to my home. They're polite and efficient. I definitely recommend!

Our PVC underhouse plumbing broke and flooded the crawlspace with septic discharge (and that is the nice way of putting it).  The clean-up was *way* beyond my abilities, so my wife took to the neighborhood app to see who was recommended and Mammoth got a lot of positive reviews.

Fast forward a few weeks - they put some chemicals to address the biological and removed contaminated rocks, they also resealed (Plastic liner) and re-rocked the crawlspace.  This was heavy-duty, hard labor; thanks a million Mammoth and specifically: Josh Justice!

We hired a plumber to come fix our sink. They came out to check it and needed to get confirmation on the quote. They then typed in the wrong address and rather than call us, they just deleted the order. Upon getting a new appointment they showed up to fix a small drip and get our hot water working. The guy took an absurd amount of time and went back and forth to his truck multiple times, but that is expected. What wasn't expected was that each time he went to the truck, he walked so awkwardly slow he could've been walking backwards and then sat in the car taking breaks. When it came time for the bill he charged 150 in parts and over 950 in labor for 3 hours of work. This was a rip off and borderline theft. Choose anyone other than these people.

On Friday night our kitchen sink plugged up.  My husband tried snaking it but  no remedy relief.  I searched online for plumbers and called Drainmaster first.  No answer, no reply to message left.  So after an hour, we called Roto-Rooter.  Phone was answered immediately, they offered to come out between 8 p.m. and midnight.  We didn't feel that urgent, so scheduled for next morning (Saturday of Labor Day weekend).  Scheduled between 9 a.m.-1 p.m., they called first thing and even came earlier than 9 a.m.  John explained process, followed Covid protocols, and work is guaranteed for 6 months.  Very helpful and professional.  Thanks John.  Also nice that a company is so responsive and dependable.

Overall all had a positive experience they came right away on time and fixed our issues.