Best Damage Restoration in Columbus OH

A Smith & Vasser employee came out to my home. They're polite and efficient. I definitely recommend!

Our PVC underhouse plumbing broke and flooded the crawlspace with septic discharge (and that is the nice way of putting it).  The clean-up was *way* beyond my abilities, so my wife took to the neighborhood app to see who was recommended and Mammoth got a lot of positive reviews.

Fast forward a few weeks - they put some chemicals to address the biological and removed contaminated rocks, they also resealed (Plastic liner) and re-rocked the crawlspace.  This was heavy-duty, hard labor; thanks a million Mammoth and specifically: Josh Justice!

I can't even give them one star.  We had both toilets backed up in the house on Mother's Day.  I called at 1 pm and they said someone would arrive between 2-6 pm.  They were good about calling to say they were still waiting on a technician throughout the day.  This went on until after 4 pm.  Then they called and said no one can be there until Tuesday morning.  Is that okay? So much for 24 hour service

I had an appointment from 4-6.  They sent someone out to take pictures around 4pm and he said the plumber was right behind him.  I called at 5 and they said the plumber was working on a big job but would be out and would call giving 30-40 min lead time when he was coming.  I called at 7:30 and they said the Plummer was running behind but I was next.  I got a text at 8:55 that said the technician was coming in 30-45 min.  I called at 9:55 and they told me 20 more min...he hit some traffic and was coming a long way but was on his way.  I called at 10:55 and they told me he didn't finish his job, needs to go back tomorrow.  They don't know why I got that other message and he had gone home for the day and someone should have called as  my appointment has been rescheduled for tomorrow as they were overbooked.  Worst service ever.

Overall all had a positive experience they came right away on time and fixed our issues.