Best Sewage Cleanup in Cleveland OH

We had our garbage disposal replaced and it was very good quality for a reasonable price.  Dave was the service technician and was very professional.
The job was done quickly and efficiently.

The drain under the laundry basin on basement floor was backing up. So I called them to tell me the reason for this. The technician said He will have to look at two drains (main sewer drain and the drain that was the issue) each for 389 plus 99 and I will charge you only for one.  The technician snaked out the roots from sewer saying the cause is roots in the drain and charged me 489. Since he already discounted for one drain he won't take company coupon. He asked me to schedule another inspection with camera so that the actual issue can be resolved. The actual issue is another 490 and then they will fix the actual issue.  What kind of company is this?
Why am I writing this?
For public awareness and also when you call them know exactly what you want of them to do and else they will double charge you. (Emergency fix when not an emergency and then actual fix).

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.