Best Ejector Pump Installation in Cincinnati OH
Plumbing Service
June 23, 2017
Dear Mr. Halpin,
I'm writing to thank you for what has been one of the most amazing customer service experiences I have been treated to in a very long time. I hired Halpin Plumming and have for many years. But I know you are not the cheapest on the block. With all the online search type things out there it is very easy to find services that are less expensive but you find out why when something doesn't grow just exactly right.
A couple of weeks ago one of your Plummer's came out to do some work for me and part of that work was to reinstall a sink. It was a pedestal type and the house was from 1912 so it required some difficult updates. Putting the sink back together a piece of tile was damaged that required me to patch it in a very obvious way giving it a very cheap look or pull the sink and cut out the damaged tile taking with the chance of further damage, which I feared would be the case. Know that when the plummer was done I paid him and did not address the issue till the next business day with Sara. Now Sara answers the phone along with one other young lady that I know of and I thought that was the extent of their duties. Oh no, you have empowered this young lady and I'll assume the other with whatever it takes to immediately address issues. When I called about the damages she did not just pass me along. She did not try to say it happens or it was a tough install or make some other excuse to avoid repairing or taking responsibility for the damage. Rather she was apologetic and said please send pictures which I did. Within a day or two she called to tell me that it will be made right and that you have a great relationship with a tile guy that can fix the issue. She also told me it might take a couple of weeks and he said the cost to repair would be $300 and that if I prefer you would send me a check.
Fearing I could cause more damage on my own I chose to wait. A couple days later, I get a call that a plummer would be out that week then the tile guy and wow were they. How this tile guy managed to cut a square from the center of a tile was one thing but the repair and replace so to speak, was better than I could have hoped for. So let me say cheap is many times just that. Thank you Robert, thank you Sara, thank you Joe Halpin!!! There is a reason you have had a place in my contact list for years and will be there for years to come. And I never thought that you guys could be a great resource as well like in this case and amazing tile guy. Again thanks to all of you. You are first on my list.
Sincerest Regards,
Harold A Poore
Dear Mr. Halpin,
I'm writing to thank you for what has been one of the most amazing customer service experiences I have been treated to in a very long time. I hired Halpin Plumming and have for many years. But I know you are not the cheapest on the block. With all the online search type things out there it is very easy to find services that are less expensive but you find out why when something doesn't grow just exactly right.
A couple of weeks ago one of your Plummer's came out to do some work for me and part of that work was to reinstall a sink. It was a pedestal type and the house was from 1912 so it required some difficult updates. Putting the sink back together a piece of tile was damaged that required me to patch it in a very obvious way giving it a very cheap look or pull the sink and cut out the damaged tile taking with the chance of further damage, which I feared would be the case. Know that when the plummer was done I paid him and did not address the issue till the next business day with Sara. Now Sara answers the phone along with one other young lady that I know of and I thought that was the extent of their duties. Oh no, you have empowered this young lady and I'll assume the other with whatever it takes to immediately address issues. When I called about the damages she did not just pass me along. She did not try to say it happens or it was a tough install or make some other excuse to avoid repairing or taking responsibility for the damage. Rather she was apologetic and said please send pictures which I did. Within a day or two she called to tell me that it will be made right and that you have a great relationship with a tile guy that can fix the issue. She also told me it might take a couple of weeks and he said the cost to repair would be $300 and that if I prefer you would send me a check.
Fearing I could cause more damage on my own I chose to wait. A couple days later, I get a call that a plummer would be out that week then the tile guy and wow were they. How this tile guy managed to cut a square from the center of a tile was one thing but the repair and replace so to speak, was better than I could have hoped for. So let me say cheap is many times just that. Thank you Robert, thank you Sara, thank you Joe Halpin!!! There is a reason you have had a place in my contact list for years and will be there for years to come. And I never thought that you guys could be a great resource as well like in this case and amazing tile guy. Again thanks to all of you. You are first on my list.
Sincerest Regards,
Harold A Poore
5177 Fishwick Dr, Cincinnati, OH 45216