Best Light Fixture Repair in Chesapeake VA

Completely Agree with Marina H although my experience was with James, making me think the lack of customer service is systemic and a part of the managers' culture within Heads Up. He is equally as unprofessional. Too busy trying talk over the customer instead of listening to the actual problem and trying to come to some sort of logical agreement. Horrible people skills and customer sevice! Kept saying I was trying to get my repairs covered under warranty when I didn't mention that a single time, only that I wanted to get the sprinkler heads fixed that I had already paid them to do less than 2 months ago (about 6 of my sprinkler heads don't even popup to the grass line to water the grass, and a subsurface). I was actually calling them to have them do extra work (moving lines inside my fenceline) and mentioned that I wanted the heads fixed that I had already paid for, but James was too busy trying to imply that I am liar and and throwing the word warranty around than to actually LISTEN TO THE CUSTOMER AND PROCESS THE INFORMATION. Just horrible management. Technicians and staff answering the phones are always pleasant and professional...how about promoting them to management, or at least having management learn a thing or two from them? Very poor leadership within this company. I'll find someone else, thanks!

Very professional. Answered all my questions. Did a great job on my bathroom fan. I would recommend