Best Landscape Design in Chesapeake VA

Completely Agree with Marina H although my experience was with James, making me think the lack of customer service is systemic and a part of the managers' culture within Heads Up. He is equally as unprofessional. Too busy trying talk over the customer instead of listening to the actual problem and trying to come to some sort of logical agreement. Horrible people skills and customer sevice! Kept saying I was trying to get my repairs covered under warranty when I didn't mention that a single time, only that I wanted to get the sprinkler heads fixed that I had already paid them to do less than 2 months ago (about 6 of my sprinkler heads don't even popup to the grass line to water the grass, and a subsurface). I was actually calling them to have them do extra work (moving lines inside my fenceline) and mentioned that I wanted the heads fixed that I had already paid for, but James was too busy trying to imply that I am liar and and throwing the word warranty around than to actually LISTEN TO THE CUSTOMER AND PROCESS THE INFORMATION. Just horrible management. Technicians and staff answering the phones are always pleasant and professional...how about promoting them to management, or at least having management learn a thing or two from them? Very poor leadership within this company. I'll find someone else, thanks!

We have been using Grounds Pro for the past 4 years and could not be happier with their service. We have a 10 zone sprinkler system which we had no idea how to work or maintain when we bought our property over 4 years ago. Grounds Pro sent a crew out to inspect the system (we have a well for our sprinkler system) and educate us on the system. The gentlemen who are the face of Grounds Pro could not be nicer, patient or more knowledgeable. The crew just left this morning after getting our system up and running for the '23 season after being winterized (they do that too). At the end of last season we were having problems with a zone that was pulsing. They promised to address at reopening, which they did. These workers spend a couple of hours working on getting our pump primed and checking all zones. They did not leave until everything was is perfect working order!!! I can't say enough good things about them.
Thank you, thank you, thank you!! Also the lady that answers the office phones is the sweetest.
** If you have a sprinkler system and want a reliable company taking care of you, call Grounds Pro, they will treat you like family.