Best Water Conditioner Installation in Charlotte NC

We had Julian out to our house twice in the last few months, once to improve water pressure and then again to replace the garbage disposal which was leaking.  Both times they were very accommodating when it came to scheduling.  We'll definitely continue to use their services.

I've used Three Way for several years and over 3 major jobs replacing master bath fixtures, a grinder pump, and a hot water heater.  Every time we've used them they have been responsive, fairly priced, and done a good job for our family.  The last time however, they really showed me why they deserved a 5 star rating.  

After having our hot water heater replaced in last 2019, and having loved it for about a year and a half, we began to find that hot water was sporadically not available.  Called in Three Way to take a look since it was still under warranty and they were out within a day to look.  After about an hour of checking, they determined that part of the brains of the heater needed to be replaced.  They contacted the manufacturer and had the part shipped to me directly where it should arrive in a matter of days.  Of course Murphy's Law kicked in, and literally a day after that the hot water heater stopped working completely and we were facing several days of cold showers waiting on the part.  Unfortunately, the day came where the part was expected, and it never showed.  After contacting Three Way and letting them know, they reached back out to the manufacturer, and when they were unable to get the part tracked or any type of assurance that it would be to me as promised, Three Way did something I never expected.  They showed up with a new system completely and had it replaced in less than 3 hours.  They stood behind their work, even when it wasn't THEIR work that was the problem.  Been a long time since I've had a company that was willing to truly go above and beyond, but this is definitely one of those companies.

We contacted him to help us with our old water valve and he was kind, efficient, and prompt.  He explained what he was doing and what to expect, he was great.  Will recommend him to friends who need a good plumber.

My house apparently had a main sewer line blockage.  Dirty water was backing up into the shower and tub.  Jacob came out to the house and in approximately an hour resolved the problem just fine.  He had to first remove an interior toilet in order to snake the main sewer line.  The reason for my low evaluation is the price tag.  My final invoice was for $756.86.  Jacob did give me the option to not hire them, however, I was between a rock and a hard place, this clog needed to be fixed ASAP.  Subsequently, I did some research and in my opinion, I believe this price was excessive.  If you're considering hiring these plumbers, I would simply recommend you get an additional quote(s) from someone else for comparison.

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC