Best Sewage Cleanup in Charlotte NC

A tree root broke into our sewer line, cracked the pipe & caused a blockage late on a Friday night. So I called first thing Monday morning and scheduled a plumber to come on Tuesday at 11:30. My first bit of advice would be if you use Roto-Rooter, schedule the plumber to come first thing in the morning, so you are the first appointment. Otherwise you will be fooled into thinking your plumber will actually come at your appointment time! I understand that it is normal for a plumber to be late or a little behind, but not almost 4 hours behind, there is definitely a scheduling issue here. Honesty is important to me, I have things to do, so I was waiting around Tuesday for 3 hours for no reason. They should have just told me the truth, I would have rescheduled and done something else with my day. I kept getting calls with false updates and then finally I got the call at 2:30pm saying the plumber was on the way (not knowing if they are another 15, 30 minutes... or 1 hour away) but by that time it was too late, I had to go back to work, duh!

They apologized and scheduled me first on Wednesday morning, the plumber did arrive as promised around 9am. The blockage was fixed & the plumber was happy to share the details of what he would be doing and answer my questions.

It was a hefty $305 to unblock the pipes, then its another $60 for a big bottle of organic drain cleaner. Then I was quoted a ghastly $3400 to repair the problem, I cannot even process that right now. Overall, I gave 3-stars because the blockage was cleared and the plumber was friendly. I suppose if I was given more honesty on Tuesday and if the labor was more affordable I would have given more stars.