Best Generator Installation in Chandler AZ

So I didn't actually get to use them, however I did want to leave a yelp review as I wish I would have. I called this morning, a Sunday, as my grandparents house had a leak. I was called right back and was told to text pictures of leak so I could be given a quote. He was priced very well and the customer service was excellent. I'm sure based on this information the quality of work is excellent as well.

They did call back and rescheduled.  They did the work as requested.  4 stars for following up.   I thought the price was high, but I haven't used a certified electrician recently, and I felt the work required a professional.

I called to make an appointment to have my drains snaked. The woman asked if I was the owner of the house. I responded, No, my parents are. She asked if the owner would be able to call and I said yes, but I would like to know if they had appointments available before I bothered them. She said, Well, if you have them call, I can check. WtHeck?!?! You can't be bothered until all of your ridiculous rules of engagement are satisfied? If this is your first person of contact/best face forward, I have no intention of doing any business with you. Your company may find increased revenue, if you were more customer service oriented. I can see by your reviews that I'm not the only one. I was just lucky that the snotty woman who answered the phone wouldn't make me an appointment for a service that I was going to pay for.

Update after canned response: I asked your employee if there were any appointments available. I let her know that I didn't want to disturb my parents/the owners until I knew if there were any same day appointments available. I was trying to alleviate the footwork. I let her know that if there were appointments available that I would be happy to have them call. She couldn't be bothered. Not only could she not be bothered, she was condescending and rude. I wasn't asking your associate to make an appointment without owner approval. I was asking her if there was anything available. I can see by your response, that policies and procedures trump the human aspect of customer service. Either way, I'm thankful that I was able to learn that upfront. Your company culture sucks.