Best Air Duct Repair in Buffalo NY

Absolutely the worst company ever! They put in a new furnace, broke down within a year. Took twice for them to fix it right. Then the air conditioner was brand new installed by them and was suppose to be prepared for this summer. The guys took off the cover and did nothing more. Of course the air doesn't work on the hottest day. I call them to come repair it explaining that my son has a heart and lung condition and is having a hard time breathing. The refused to come fix it. We're rude to me and I only live a block away from the service centre. My home was 80 degrees. Had to take my son to a hotel for the night. Found out when an independent contractor came to look that they didn't fill it up and it's empty. Love the fact that they willingly took the money and didn't do the job right!

The crew that came in to replace three exterior lights that we supplied and I must say they did an excellent job. It's the pricing we disagree with. They charged me $159.00 for each light to be installed, with taxes over 500.00. We just moved into this home a few months ago. At our last home our electrician would come in to do multiple jobs and give us a flat rate. I have looked into this and the job should have only cost no more than $300.00 plus taxes. When I called Reliance to complain I was told that they charge by the light and do give flat rates. That's fine we do not need use Reliance.

On Oct 18th I called Zenner and Ritter to have a service technician come out and find out why my furnace, purchased through them and under warranty, kept turning off. It heated the house but had to be turned on at the furnace every day.
On Oct 20th Aaron, the service tech came by and did a very thorough inspection of the entire system, vents and all, and determined that the problem was a bad fuel valve and that they would need to replace the Fuel Control System. He decided to turn the fuel valve off until they came back out and in the process broke it. I signed a service agreement, expensive but necessary. Paid him $97.33 for coming out and was told it would be a few days for them to get the part.
It is now November 9th, and I have had to call them four different times to find out when my furnace will be repaired. They won't call us to give us any updates and every time I call I just get told, they will call me when they get the part in. They offer no other information or solution.
In the meantime, we've felt the temperature drop steadily, down to the 30's in the evenings. I'm worried about the health and safety of my family, my water pipes, and how much longer we'll sit here shivering. While my furnace wasn't running like it was supposed to, it did at least run before they came out to look at it, and the company just keeps blowing me off, like there's nothing they can do about it.