Best Air Duct Installation in Buffalo NY
Plumbing Service
Absolutely the worst company ever! They put in a new furnace, broke down within a year. Took twice for them to fix it right. Then the air conditioner was brand new installed by them and was suppose to be prepared for this summer. The guys took off the cover and did nothing more. Of course the air doesn't work on the hottest day. I call them to come repair it explaining that my son has a heart and lung condition and is having a hard time breathing. The refused to come fix it. We're rude to me and I only live a block away from the service centre. My home was 80 degrees. Had to take my son to a hotel for the night. Found out when an independent contractor came to look that they didn't fill it up and it's empty. Love the fact that they willingly took the money and didn't do the job right!
5850 Don Murie Street, Niagara Falls, ON L2G 0B3, Canada
Plumbing Service
I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind... -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?
AND this is what they had to say:
On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.
noelle macKenzie | Subject Matter Expert
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind... -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?
AND this is what they had to say:
On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.
noelle macKenzie | Subject Matter Expert
113 Cushman Road, Unit 60, St. Catharines, ON L2M 6S9, Canada
Plumbing Service
They are awful they lie and the office staff are rude and pretty much say you are a liar (they say we listened to the recording and she never said that and we emailed you the estimate)! I am new to Tonawanda and was referred them by Home Depot. They have came out twice to my home once for a estimate, and the 2nd time for the electrical work for a garbage disposal and a dishwasher. After spending a few hours they said they could not do the work (gave all kind of reasons why, and that the electrician would have to come in that they were only plumbers) They did do the new hose bib, and replace the shower canister which was installed incorrectly and they had to reinstall it. I still believe it is installed incorrectly. I paid the 330.00 for that work). I called the office to ask they why they did not send an electrician as they stated they would have to do, and that this was not acceptable. They wanted to come in again and do another estimate, as well as do the work that day. I told them no that I was not going to pay more after they already estimated the full job at 1290.00. The estimator girl was rude to me when I asked for the estimate she said I am busy right not and I can not send it right now, she got rude with me when I question the estimate (I never received it either).
The girl who answers the calls was understanding the day I called to complain, but when I called today she was not. When I told her that I had told the plumbers that I could not do Friday they said they would put it in for Monday which I could do.
I received a text message this morning that they would be coming out today, so I called the office to let them know I could not do today, and that I could do Monday like I told the plumber who was putting in to his tablet. She then said well he must of e-mailed it to someone else, and that they only do estimated on specific days. I said I did not need another estimate already have a verbal one for the work that's when she said that the electrician would have to reevaluate the job. I said I just need the work you estimated done, and she said that he would also do the work that day.
That set off alarm bells so I said I am not going to pay more, and she said well I can not tell you that. So I told them that I did not want them in my home, and that I will pay the 330.00 for the work done yesterday. I then stated that is still had not received the estimate and that I thought they were rude to their customers. That is when she aggressively said well I listened to the recording an she never said that to you and she did send you the estimate. So I said are you calling me a liar she said no, so I said so she did not say that to me and the estimate was sent? She said yes. I then asked they why did I ask you for the estimate yesterday if I had received it and why would I say that I was talked to rudely? I told her to that I never wanted them out at my home and to run the charges for the work done yesterday.
She then rudely stated that I am trying to what is your e-mail address. I also said I would report this to the BBB which I did.
They apparently send plumbers in to homes to do electrical work. I have requested from the BBB that they ask for the license for the two who came in to do electrical work at my home.
The girl who answers the calls was understanding the day I called to complain, but when I called today she was not. When I told her that I had told the plumbers that I could not do Friday they said they would put it in for Monday which I could do.
I received a text message this morning that they would be coming out today, so I called the office to let them know I could not do today, and that I could do Monday like I told the plumber who was putting in to his tablet. She then said well he must of e-mailed it to someone else, and that they only do estimated on specific days. I said I did not need another estimate already have a verbal one for the work that's when she said that the electrician would have to reevaluate the job. I said I just need the work you estimated done, and she said that he would also do the work that day.
That set off alarm bells so I said I am not going to pay more, and she said well I can not tell you that. So I told them that I did not want them in my home, and that I will pay the 330.00 for the work done yesterday. I then stated that is still had not received the estimate and that I thought they were rude to their customers. That is when she aggressively said well I listened to the recording an she never said that to you and she did send you the estimate. So I said are you calling me a liar she said no, so I said so she did not say that to me and the estimate was sent? She said yes. I then asked they why did I ask you for the estimate yesterday if I had received it and why would I say that I was talked to rudely? I told her to that I never wanted them out at my home and to run the charges for the work done yesterday.
She then rudely stated that I am trying to what is your e-mail address. I also said I would report this to the BBB which I did.
They apparently send plumbers in to homes to do electrical work. I have requested from the BBB that they ask for the license for the two who came in to do electrical work at my home.
3404 Bailey Ave, Buffalo, NY 14215
Plumbing Service