Best in Wichita KS

Our plumber was utterly unprofessional, and nothing was fixed after two appointments.

Doing the wash, the drain pipe was backing up. Did a quick search, found this company was still rated decently well, so I decided to give them a try.

First pass was cheap, and it took a little bit of time, which I expected.

Two days later I'm still having the same issue. Turns out I misunderstood the plumber and all they did was clear out the drain pipe. Now I realize I've overpaid them, and that job took way too long. I thought they were clearing my main line, and the time taken seemed adequate for that, and the price was very good.

The new price quoted for clearing the main line, or doing the job I initially thought I paid them for would have been reasonable, had that been all I paid. But no, I had already paid them a good chunk of money. Now it's getting expensive.

Now that they had a real job to do, the plumber is walking around like a chicken with their head cut off.
Do I have exterior access to the main line?
No.
Are you sure?
Yes.
I'm going to walk around and have a look.

They notice that my front lawn has lines marked. Natural gas work had been done.
Did they knock on your door and tell you anything about your sewer?
No.
Are you sure?
Yes.
I'm going to call around.

They finally resign themselves to using the access point I showed them at the beginning of the appointment. They hit something and decide to accuse us *multiple* times of flushing wipes, which we don't do.

Cue two hours later, and the job is not done.
Do have a manhole cover, I'm not hitting anything.
Not that I'm aware.
Are you sure?
Mostly.
I'm going to walk around.

A cable broke and the plumber taught my toddler a swear word by yelling it to high heaven. We also heard it because all the doors were left open. The main line access is in a bare concrete room, and he leaves the door to the finished portion wide open.

The drop cloth he laid down was an afterthought. Our carpeted stairs were filthy. The finished floor was disgusting. They did not really clean up after themselves. I glanced the wash room after he left and saw some water on the floor; that was expected. Today I go into the room and realize that feces are everywhere. I get to spend a solid half day washing and disinfecting half of that room.

And the cherry on top is that nothing was fixed. And as the plumber leaves, he has the audacity to tell me to careful what I flush. My blood boils just recounting this experience.

TL;DR
I was able to get my money back, but that's not enough to warrant a second star. It was a miserable experience. The plumber was largely clueless and extremely unprofessional to point of being childish. And the cherry on top was that they left a massive mess that I am still attempting to clean.

Getting an offer from the company to have it cleaned with no charge was too little, too late. If I hire a professional, I expect a professional. I wanted nothing more to do with them at all.

I had an emergency and they came the same day, replaced a pump quickly, were reasonably priced, and cleaned up after themselves.  I will definitely use them in the future!

After 7 years of increasing plumbing problems it was clear we needed to replace all the old plumbing under our house.  So I went ahead and called Ballard Plumbing, Heating and Cooling.  They arrived on time, were very precise and did perfect work!   I'm very pleased.  Thanks to Brad and his team!

Have been using Reddi for a number of years now.  Had the same tech as I did 4 years ago.  Dennis is a great guy and an asset to the company.  He is always on time, clean, professional and one of the nicest guys you would ever want to meet.  I get tree roots from my neighbors tree and he is always able to knock them out.  I think 4 years between jobs says a lot about the good service I have received.  Thank You guys for a job well done.

Had a sewer backup today and called Todd this afternoon.  He came out right after the call he was headed to. He is honest, dependable and very reasonable. I will call them every time!

I was having sewer drain problems.I called two other company's before them,they couldn't clear the line,and there was no charge.(Browns plumbing,&mr.Rooter) then I called B.F. they charged $45.00 to knock on door,(even though no one else charged a service charge).B.F. sent two men,they attempted to clear the line and had NO success.they said after it was cleaned they would send camera in and show it was clear,that never happened.BEN FRANKLIN still charged me $297.00,and get this,they said the charge was for theEFFORT.I'm disabled living on a very limited income.How do the owners sleep at night ripping people off like this?I say call anyone but BEN!I had to get the whole line replaced by O.T.P. for a lot less then BEN wanted.don't let this happen to you!!!                      
             Signed,James D.
ps.they said it was collapsed and need replaced...just looked at pipe the other plumber dug up and it wasn't even needing replaced.B.F. cost me way more then $297.00 try over $3.600.00. If you had done the camra like I was charged for I guess you would have known that,right?I have $2.00 to last my wife and I the mo.hope everyone reads this.SAVE YOURSELVES!