Best Drainage Repair in Boston MA

Like me, you're probably on yelp looking for a plumber. I'm not reviewing Paul's work, just his approach to new customers. I reached out and spoke with Paul regarding significant water damage in my condo. I was pretty excited that I found someone competent sounding who was going to help with this urgent need. But no callback for days from Paul. When I reached out, he said he hadn't bothered calling back as there wasn't enough money for him in the job and getting to my part of town was a hassle. Here's to new business!

After our initial conversation, I texted Kevin several photos and additional info. In that initial conversation, he did NOT quote a price. He said he would send a proposal, which I said I would discuss with the association -- implication being that I would discuss it once I received it. After several days it still hadn't arrived; I called again, spoke with him, and was told it was going out that day. It never arrived, either by email or by text. I texted several additional times, indicating my continued interest, but received no further response. I finally abandoned the inquiry. I'll give the benefit of the doubt -- but I know what my experience was.

Matt and his team did such a wonderful job. I hired his team to install a water heater from homedepot. He very honestly gave me an affordable price and never tried to sell me any unnecessary supplier products. He showed up the next day and very professional replaced the old tank. He also took care of all the garbages and kept the site clean. I can't sing his praises enough.  He went above and beyond. That is fantastic customer service.