Best Thermostat Repair in Virginia Beach VA

I will forever use them as my go to after they came after hours and were so friendly! So helpful! I will refer them to anyone I know in need of service or repair!

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a different guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

Of course the AC breaks when my husband is not here! Mrs. Dodd was so helpful when I called. She walked me through some things on the phone just to make sure it wasn't a breaker or something simple. Mr. Dodd arrived on time, prepared and very knowledgeable. He had exactly what we needed. Very fair and accommodating on a hot Saturday. Exactly the personal service I was looking for from a small business. We will use them again and I highly recommend.

Worst customer service I have ever experienced in my life. What started as a repair for my hvac system, turned Into the need for a new system to be installed. (Which I now question and think this could be a predatory company)  When they came to install the new system, they broke a pipe, couldn't locate the water shut off For 20 minutes, flooded my entire 2nd story condo and the unit below. Their employees started off very nice then Quickly turned to not returning phone calls, yelling at me, cursing at me and were absolutely zero help in dealing with their insurance.  The water shutoff was right next to the pipe they broke. take this experience for what you will but I would never recommend this company to anyone. it took 2 months and threatening with a lawsuit to get their insurance To settle so I could begin the repairs on my home.

Sonny's folks do a good job if and when they show up to do the work and you can afford to wait. Called on a Monday the response from the dispatcher was someone will call you when they are on the way out. Assumption was we'd be there whenever that time came. This review is being written 48 hours later.  Like many small outfits residential service generally sinks to the bottom of the priority list. BTW not cheap either.

Called a few weeks ago for the $59 HVAC tune-up special - while the techs who were sent to my home were professional, courteous, and did their jobs well, a few hiccups with timing and customer service made for a very long and trying day.

Thanks VERY much to Maurice for reaching back out to me regarding my experience. I am pleased with the resolution, I look forward to future service calls, and feel I can recommend them to friends and family once more. Their techs were very professional, and my customer service issues were definitely resolved to my satisfaction.

This guy is very rude and a rip off artist.  He charged me $700 for changing a fan capacitor in my A/C and replaced the wire ends that hooked to it, he charged me for a bunch of stuff he didn't do, and I had to have another company come out and rework his work where he used the wrong wire connectors and the A/C only worked two days before the wire connectors he used fell off.  Then he had 100 excuses why he doesn't guarantee his work. Don't trust anything this guy says . He should not be allowed to touch anything on an A/C.  He could have burnt down my house. He is just looking to gouge who ever he does work for, BEWARE!!!!!.