Best Mold Remediation in Virginia Beach VA
Plumbing Service
RPG has done so much work for me. Timely, professional, and leave the place clean when they are done. Great prices too!
789 Seahawk Cir, Ste 101, Virginia Beach, VA 23452
Plumbing Service
This company was once excellent at Customer Service and Performance, however staff turnover in recent years has obviously turned it into a bottom of the barrel plumbing outfit.
I set up a service appointment on a Monday in early February 2018 for an 8-10 AM window on Friday morning. 10 AM came and went on Friday - no call, no tech. Called their service line myself and was told All service techs are currently on jobs. Once one is free, they'll come by. Maybe in a hour.
11 AM came and went, then 12PM, 1 PM...no call no, tech. Called the service line again and was fed the same worthless excuse. The techs are on jobs. I understand that if you're calling for same day service that there's going to be a wait. But setting up the appointment several days in advance for nothing more complicated than a clogged sink and then being ignored? Not acceptable. Complete waste of time.
Take heed - setting up an appointment in advance is a useless action with this company. Even if you schedule a visit days in advance, service calls are based on how close your address is in relation to the techs house. So even though I most likely planned a service call before anyone else was on the schedule, those who lived closer to the tech and called for service at any time would be seen first. And in my experience, all other companies I have dealt with at least have the decency to call you and say they will be delayed. You have to follow up with RR yourself apparently.
My time is valuable. Once upon a time, RR was the more cost effective choice among the more heavily advertised and expensive plumbers in the Hampton Roads area. At least those other companies actually show up and complete the work in a timely manner. Worse yet, however, is that RR is now JUST AS COSTLY as those number triple A brands. $500 to unclog a sink. Unreal.
I set up a service appointment on a Monday in early February 2018 for an 8-10 AM window on Friday morning. 10 AM came and went on Friday - no call, no tech. Called their service line myself and was told All service techs are currently on jobs. Once one is free, they'll come by. Maybe in a hour.
11 AM came and went, then 12PM, 1 PM...no call no, tech. Called the service line again and was fed the same worthless excuse. The techs are on jobs. I understand that if you're calling for same day service that there's going to be a wait. But setting up the appointment several days in advance for nothing more complicated than a clogged sink and then being ignored? Not acceptable. Complete waste of time.
Take heed - setting up an appointment in advance is a useless action with this company. Even if you schedule a visit days in advance, service calls are based on how close your address is in relation to the techs house. So even though I most likely planned a service call before anyone else was on the schedule, those who lived closer to the tech and called for service at any time would be seen first. And in my experience, all other companies I have dealt with at least have the decency to call you and say they will be delayed. You have to follow up with RR yourself apparently.
My time is valuable. Once upon a time, RR was the more cost effective choice among the more heavily advertised and expensive plumbers in the Hampton Roads area. At least those other companies actually show up and complete the work in a timely manner. Worse yet, however, is that RR is now JUST AS COSTLY as those number triple A brands. $500 to unclog a sink. Unreal.
105 E St, Ste 100A, Hampton, VA 23661
Plumbing Service
Had a simple leaky faucet that I couldn't fix. called Rotor Rooter and they responded quickly, took about 10 min for them to fix it and I was charged $289. that evening it started leaking again, same faucet. they sent a second plumber out to take care of it at no extra charge. This guy said it couldn't be fixed and I needed a new fixture. No explanation as to why the first guy didn't tell me that, no offer to add a fixture and apply my $289 (or at least offer something in the way of a discount). so here I am, out $289 and in the same situation I was in before I called them. I left a message with my complaint and asked for some relief in it but heard nothing back. Wish I had read these awful reviews before I called them! UPDATE. Was contacted and toId I would receive a refund. changed rating from one star to three. Will update again if the money isn't added back to my credit card!
509 Viking Dr, Ste B, Virginia Beach, VA 23452