Best Security System Repair in Seattle WA
Plumbing Service
I have used Hunts for several services and while their prices are really inflated the representatives were nice; however, going forward, Hunt's has lost me as a customer.
I scheduled to have my dryer vent cleaned and was notified on the day of the appointment that they did not have a technician available and would need to reschedule. Given the current labor pool in Q2 of 2021, I understood. I did reschedule and I also requested that I be discounted for the inconvenience. The representative agreed and provided me a $35.00 credit. The starting cost for the dryer vent was $149.00 but could be more if the technician found difficulty getting to the vent. In my case my laundry room is located on the first floor, so I didn't anticipate added charges but did note the Hunt's tends to inflate cost after a given assessment, so I knew it would be more than $149.00. Case in point, I paid $700 for a garbage disposal replacement.
We rescheduled my cleaning for another day. I received a text message confirming the appointment. The morning of the appointment I received a text message and a phone call at 8:08. I had stepped away to let my dog out and didn't have my phone with me. Upon retuning into the house I saw that I had missed a text message and a phone call, so at 8:28 I texted back to confirm my availability. When I read the text message it stated that I must get back to them within 10 minutes. So I called to make sure that they had received my text response. I was placed on hold for about 5 minutes. When I was finally connected to a representative, I was told that I would need to reschedule because I had not responded within the 10 minute window, which is pretty ridiculous. I stated that I had not responded within 10 minutes because I did not have access to my phone but that I was responding now. I also shared that I had previously responded to the confirmation text the day before and that the appointment was set. The representative said you missed the 10 minute window and would need to reschedule and that was all she could offer. Bear in mind, I had been a customer of Hunt's for at least 2 years and had hoped that they would take that into consideration. I was infuriated at the fact that I was being penalized for a frivolous policy that when Hunt's calls, you must respond in 10 minutes or else they arbitrarily reschedule you.
Is their business so good now that they feel they no longer need to service the customer? How is it that Hunt's expectations for the customer is higher than their own? Their service reps are always late and the last one that serviced my home was 2 hours late based on the scheduled appointment.
They have lost a customer and I would recommend that if you're going to pay what they charge you can definitely find better service elsewhere.
I scheduled to have my dryer vent cleaned and was notified on the day of the appointment that they did not have a technician available and would need to reschedule. Given the current labor pool in Q2 of 2021, I understood. I did reschedule and I also requested that I be discounted for the inconvenience. The representative agreed and provided me a $35.00 credit. The starting cost for the dryer vent was $149.00 but could be more if the technician found difficulty getting to the vent. In my case my laundry room is located on the first floor, so I didn't anticipate added charges but did note the Hunt's tends to inflate cost after a given assessment, so I knew it would be more than $149.00. Case in point, I paid $700 for a garbage disposal replacement.
We rescheduled my cleaning for another day. I received a text message confirming the appointment. The morning of the appointment I received a text message and a phone call at 8:08. I had stepped away to let my dog out and didn't have my phone with me. Upon retuning into the house I saw that I had missed a text message and a phone call, so at 8:28 I texted back to confirm my availability. When I read the text message it stated that I must get back to them within 10 minutes. So I called to make sure that they had received my text response. I was placed on hold for about 5 minutes. When I was finally connected to a representative, I was told that I would need to reschedule because I had not responded within the 10 minute window, which is pretty ridiculous. I stated that I had not responded within 10 minutes because I did not have access to my phone but that I was responding now. I also shared that I had previously responded to the confirmation text the day before and that the appointment was set. The representative said you missed the 10 minute window and would need to reschedule and that was all she could offer. Bear in mind, I had been a customer of Hunt's for at least 2 years and had hoped that they would take that into consideration. I was infuriated at the fact that I was being penalized for a frivolous policy that when Hunt's calls, you must respond in 10 minutes or else they arbitrarily reschedule you.
Is their business so good now that they feel they no longer need to service the customer? How is it that Hunt's expectations for the customer is higher than their own? Their service reps are always late and the last one that serviced my home was 2 hours late based on the scheduled appointment.
They have lost a customer and I would recommend that if you're going to pay what they charge you can definitely find better service elsewhere.
8111 Pacific Hwy E, Tacoma, WA 98422
Plumbing Service
Steve came out to help us with our electrical problem in the garage. He diagnosed the problem and we decided to have him install 4 new lights. Everything is working great now. The service was very professional and Steve even swept up the debris. Thanks Steve!!
8611 S 192nd St, Kent, WA 98031