Best Security System Installation in Seattle WA
Plumbing Service
Scheduled appointment and they cancelled on me. Rescheduled and they cancelled again. What a waste of my time. Best to avoid!
8111 Pacific Hwy E, Tacoma, WA 98422
Plumbing Service
The call:
Called Beacon for a non-emergency water heater failure and scheduled a visit for the following week when an experienced guy could come out. Told the person making the reservation that the heater was about 15-20 years old and gave them the model and serial number. Was informed that there would be a $75 service charge to come out and troubleshoot the unit.
The visit:
The appointment day arrived and the guys showed up on time after calling. Good work, but that's were the good stopped. Upon arrival only one of the 2 was wearing a mask when they got out of the truck. We've been doing COVID for a year now, get with it... Brought them over to the unit and then was informed that it was old and that I should just get a new one. No kidding? Maybe I don't have 2-3k to drop on a heater when I can make this one limp along a while longer? When I suggested that he at least try to take a look and see if there is a repair that could be done and get us by for a while longer I was told that the diagnostic fee would be $385 just to find out what's wrong. That sounds a bit different than $75 to me, but what do I know? Fortunately the tech also told me that he wasn't even interested in looking at it; which saved us both some time as I told him he could leave.
The resolution:
After the techs decided to leave they chilled in the truck for a while before they took off. Must have been break time... Don't bother wasting your time with this company, they clearly don't care about customer service and are VERY inclined to try to scam people out of money. Beacon Plumbing, The used car salesmen of plumbing.
Called Beacon for a non-emergency water heater failure and scheduled a visit for the following week when an experienced guy could come out. Told the person making the reservation that the heater was about 15-20 years old and gave them the model and serial number. Was informed that there would be a $75 service charge to come out and troubleshoot the unit.
The visit:
The appointment day arrived and the guys showed up on time after calling. Good work, but that's were the good stopped. Upon arrival only one of the 2 was wearing a mask when they got out of the truck. We've been doing COVID for a year now, get with it... Brought them over to the unit and then was informed that it was old and that I should just get a new one. No kidding? Maybe I don't have 2-3k to drop on a heater when I can make this one limp along a while longer? When I suggested that he at least try to take a look and see if there is a repair that could be done and get us by for a while longer I was told that the diagnostic fee would be $385 just to find out what's wrong. That sounds a bit different than $75 to me, but what do I know? Fortunately the tech also told me that he wasn't even interested in looking at it; which saved us both some time as I told him he could leave.
The resolution:
After the techs decided to leave they chilled in the truck for a while before they took off. Must have been break time... Don't bother wasting your time with this company, they clearly don't care about customer service and are VERY inclined to try to scam people out of money. Beacon Plumbing, The used car salesmen of plumbing.
8611 S 192nd St, Kent, WA 98031