Best Termite Extermination in San Antonio TX
Plumbing Service
I might use ABC again, but I have mixed feelings about a recent experience.
I called about a gagging stench from our stove; I suspected a dead rat in the kitchen vent. Their tech came the same day and tried unsuccessfully to remove what turned out to be a live skunk. He decided it could be trapped at night when it came out to eat. He called his supervisor to check on a trap, then explained he couldn't get one that day, but promised that somebody would definitely be out the following day.
The following day at 3pm, ABC called back to tell me that for trapping they would need to get a signed agreement. I explained that the smell was reduced so someone should check first to see if the skunk was gone. ABC told me that the tech should not have promised what he did, and that the first available appointment for someone to check would be one week later.
On the one hand, ABC didn't honor the word of a uniformed employee who had just spoken with his supervisor.
On the other hand, their phone staff are courteous and did send someone the day I called. It was unnerving for a while, to think that the skunk might still be there. A few days later, the skunk's definitely gone, and ABC's operations manager calls to make sure it is, and to apologize for the mixup and explain how it happened.
In summary: ABC is large enough to send someone competent out the day I needed them. But they're also large enough to sometimes be uncoordinated.
I called about a gagging stench from our stove; I suspected a dead rat in the kitchen vent. Their tech came the same day and tried unsuccessfully to remove what turned out to be a live skunk. He decided it could be trapped at night when it came out to eat. He called his supervisor to check on a trap, then explained he couldn't get one that day, but promised that somebody would definitely be out the following day.
The following day at 3pm, ABC called back to tell me that for trapping they would need to get a signed agreement. I explained that the smell was reduced so someone should check first to see if the skunk was gone. ABC told me that the tech should not have promised what he did, and that the first available appointment for someone to check would be one week later.
On the one hand, ABC didn't honor the word of a uniformed employee who had just spoken with his supervisor.
On the other hand, their phone staff are courteous and did send someone the day I called. It was unnerving for a while, to think that the skunk might still be there. A few days later, the skunk's definitely gone, and ABC's operations manager calls to make sure it is, and to apologize for the mixup and explain how it happened.
In summary: ABC is large enough to send someone competent out the day I needed them. But they're also large enough to sometimes be uncoordinated.
9475 E Hwy 290, Austin, TX 78724